Jason Duffield
Claim Specialist - WCCS (Fire)
Bloomington,IL
Summary
Complex problem-solver with high learning agility and an innovative, agile mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing results in high pressure situations.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work History
Claim Specialist
State Farm
11.2023 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Managed high-volume caseloads effectively, leveraging analytical skills and industry knowledge, prioritizing urgent cases while maintaining attention to detail for all claims.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to customers; Policyholders, State Farm Agents, and contractors.
Communication Electronics Technician
Norfolk Southern Corp
01.2011 - 11.2023
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Installed, migrated, and maintained all Cisco and Avaya telecommunications systems.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
Project Team Member
Best Buy
11.2009 - 01.2011
- Restocked inventory, completed cycle counts and assisted with full audits.
- Adhered to industry practices, company standards and safety protocols in work.
- Worked with team of 3 professionals focused on meeting client project needs.
Test Analyst
State Farm
05.2008 - 08.2008
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
Electronics Technician
US Navy
04.2000 - 01.2006
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
Education
Bachelor Of Science - Information Technology
Illinois State University
Normal, IL 01.2006 - 03.2016
Skills
Claims Lifecycle
Claims Analysis
Customer Interviews
Troubleshooting
JavaScript
CSS
Product Management
HTML and XML
COBOL
C#
Java
Timeline
Claim Specialist
State Farm
11.2023 - Current
Communication Electronics Technician
Norfolk Southern Corp
01.2011 - 11.2023
Project Team Member
Best Buy
11.2009 - 01.2011
Test Analyst
State Farm
05.2008 - 08.2008
Bachelor Of Science - Information Technology
Illinois State University
01.2006 - 03.2016
Electronics Technician
US Navy
04.2000 - 01.2006
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