Jason Dugan
San Leandro,CA
Summary
Dynamic Trainer and Guest Services Associate with a proven track record at Amazon and the Oakland Athletics. Excelled in mentoring new hires, enhancing staff development by 30%, and elevating guest experiences through innovative service strategies. Skilled in public speaking and creative problem-solving, adept at planning and coordination, and committed to continuous improvement and issue resolution.
Overview
3
3
years of professional experience
Work History
Trainer
Amazon
10.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Guest Services Associate
Oakland Athletics
04.2022 - 09.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Education
High School Diploma -
Dublin Highschool
Dublin, CA06-2023
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
Timeline
Trainer
Amazon
10.2022 - Current
Guest Services Associate
Oakland Athletics
04.2022 - 09.2024
High School Diploma -
Dublin Highschool