Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Durand

Goodyear,AZ

Summary

Adept at driving revenue growth and team performance, I leveraged sales strategy and team leadership at Security 101 to exceed quarterly targets. My problem-solving aptitude and ability to motivate teams have consistently enhanced client satisfaction and retention, contributing to long-term business success.

Awards:

• Rookie of the Year, 2015

• Resale MVP, 2016

• Full Throttle Award for 21 Self-Generated Sales (3rd Quarter, 2016)

• Centurion Award for exceeding quota in 2016

Military Service

US Navy (Active Duty)

1994 - 1998

• Good Conduct Award/Medal (1998)

• Navy Achievement Award/Medal (1997)

Overview

10
10
years of professional experience

Work History

Account Executive Manager

Security 101
06.2024 - Current
  • Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
  • Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
  • Successfully managed a diverse range of accounts across various industries, showcasing adaptability and strong relationship-building skills.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Expanded account portfolio through effective prospecting and lead generation strategies.
  • Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
  • Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
  • Managed multiple projects simultaneously while maintaining high-quality standards for each account deliverable.
  • Increased client retention by building and maintaining strong relationships with key accounts.
  • Streamlined internal processes by collaborating with cross-functional teams for more efficient account management.
  • Organized regular client meetings to discuss progress, address concerns, and maintain open lines of communication.
  • Optimized CRM system usage, ensuring accurate data tracking for improved decision-making processes within the team.
  • Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
  • Provided ongoing support to clients by offering expert advice on product features, benefits, and best practices.
  • Presented detailed sales reports to upper management by analyzing sales data and identifying areas for improvement or growth opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Regional Account Manager / Operations Manager

ECAMSECURE / CPS Security Solutions
04.2017 - 06.2024
  • Renegotiated contracts with expiring accounts to continue relationships with current company clients.
  • Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
  • Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
  • Achieved regional sales targets by developing strategic plans and executing effective account management practices.
  • Participated in ongoing professional development opportunities to stay current on industry trends, enhance product knowledge, and refine sales techniques.
  • Managed a diverse portfolio of accounts across various industries ensuring that each received personalized attention and support.
  • Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
  • Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
  • Generated leads through networking, cold calls and industry connections.
  • Negotiated favorable contract terms for both the company and clients while maintaining a focus on mutual benefits.
  • Worked closely with marketing teams to create targeted campaigns designed to attract key decision-makers in prospective businesses.
  • Utilized customer relationship management systems to document client interactions.
  • Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
  • Liaised between parent company and independent distributors.
  • Regularly exceeded sales quotas through persistent follow-ups with prospects, detailed product knowledge demonstrations, and persuasive negotiations.
  • Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
  • Communicated by phone, email and traveled for face to face contact for Number accounts.
  • Mentored junior account managers on best practices in relationship-building, negotiation techniques, and closing deals.
  • Reviewed orders and client requests to streamline delivery services and resolve material shortages.
  • Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
  • Collaborated with sales team to develop innovative strategies for prospecting new clients and expanding market share.
  • Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organization.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Met existing customers to review current services and expand sales opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Achieved or exceeded company-defined sales quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built diverse and consistent sales portfolio.
  • Recorded accurate and efficient records in customer database.
  • Maintained current knowledge of evolving changes in marketplace.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

General Sales Manager / New Business Development

Vivint Smart Home
04.2015 - 12.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Maintained extensive knowledge of company products and services.
  • Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
  • Developed and implemented comprehensive salesperson training program.
  • Upheld company policies and implemented standards fairly.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

Senior Account Executive / Team Leader

ADT Security
04.2015 - 04.2017
  • Developed strategies using market research with support from cross-functional teams.
  • Secured Number new accounts to increase company revenue and drive market share.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Motivated team members to meet and exceed sales targets.
  • Networked at events and prospected for new customers with diverse strategies.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Implemented sales strategies that consistently exceeded quarterly revenue targets.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
  • Developed new business opportunities for company growth through effective networking and client presentations.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Brought in over $Amount in revenue while managing multiple high-profile accounts.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
  • Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Analyzed data to discover trends, informing market strategies, and objectives.
  • Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Prepared documentation, finalized sales and maintained records.
  • Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.

Education

Bachelor Of Arts - Banking And Finance

University Graduated in 200
Florida, NY
2000

Skills

  • Sales operations
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Team motivation
  • Team Leadership
  • Time management abilities
  • Problem-solving aptitude
  • Sales strategy
  • Team building
  • Sales coordination

Timeline

Account Executive Manager

Security 101
06.2024 - Current

Regional Account Manager / Operations Manager

ECAMSECURE / CPS Security Solutions
04.2017 - 06.2024

General Sales Manager / New Business Development

Vivint Smart Home
04.2015 - 12.2017

Senior Account Executive / Team Leader

ADT Security
04.2015 - 04.2017

Bachelor Of Arts - Banking And Finance

University Graduated in 200
Jason Durand