JASON DWARZSKI
Miami,Fl
Summary
Dynamic and results-driven hospitality professional with over a decade of experience in fine dining, bar management, and operational leadership. Proven track record in optimizing operations, elevating guest experiences, and driving revenue growth. Adept at fostering strong vendor relationships, managing high-performance teams, and implementing cost-effective strategies to boost profitability. Ready to bring innovative solutions and a customer-first mentality to the role of General Manager or Beverage Director.
Overview
13
13
years of professional experience
Work History
GENERAL MANAGER
Blackbird Ordinary
Miami, FL
01.2019 - Current
- Spearheaded operational improvements that increased efficiency, elevated customer satisfaction, and boosted revenue.
- Successfully managed inventory and liquor costs, improving profitability without compromising on service or quality.
- Led a high-performing team, coaching them to exceed expectations in service delivery and operational excellence.
- Built strong relationships with key industry partners and vendors, enhancing brand reputation within Miami's nightlife scene.
MARKETING & SOCIAL MEDIA MANAGER
Blackbird Ordinary
Miami, FL
01.2017 - 01.2019
- Drove brand awareness and customer engagement by developing creative social media strategies that aligned with business goals.
- Enhanced online presence, resulting in increased foot traffic and event attendance.
- Regularly assessed the effectiveness of digital campaigns, delivering actionable insights to optimize future marketing efforts.
MANAGER OF OPERATIONS
Coyo Taco
Miami, FL
01.2015 - 01.2017
- Boosted sales and customer satisfaction by refining operational procedures and focusing on staff development.
- Implemented staff training programs to improve service speed, quality, and overall performance, leading to higher customer retention rates.
- Managed costs by optimizing labor allocation and improving inventory controls, achieving significant reductions in waste and overhead.
BANQUET CAPTAIN - BAR LEAD
The Betsy Hotel/BLT Steak
Miami, FL
01.2012 - 01.2015
- Played a pivotal role in delivering exceptional dining experiences for large-scale events, ensuring smooth operations and guest satisfaction.
- Led bar operations, created custom drink menus, and ensured compliance with health and safety standards.
- Received frequent positive feedback from guests for personalized service and attention to detail.
Education
Some College (No Degree) - Graphic Design
The Art Institute
Miami, FLSkills
- Leadership and Team Development
- Operational Efficiency
- Customer-Centric Approach
- Strategic Marketing and Social Media
- Cost control
- Inventory management
- Staff training
- Vendor relationships
- Event coordination
- Brand development
- Problem resolution
Personal Information
Relocation: Open to relocate.
Timeline
GENERAL MANAGER
Blackbird Ordinary
01.2019 - Current
MARKETING & SOCIAL MEDIA MANAGER
Blackbird Ordinary
01.2017 - 01.2019
MANAGER OF OPERATIONS
Coyo Taco
01.2015 - 01.2017
BANQUET CAPTAIN - BAR LEAD
The Betsy Hotel/BLT Steak
01.2012 - 01.2015
Some College (No Degree) - Graphic Design
The Art Institute
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