Jason Dykes
Perry,GA
Summary
Dynamic retail professional with extensive experience as a Store Manager at Enmarket, excelling in team leadership and customer service. Proven track record in enhancing sales through innovative merchandising and effective staff training. Skilled in operations management and conflict resolution, fostering a productive environment that drives customer satisfaction and team performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Circle K
05.2025 - Current
- Assisted in managing daily store operations and ensuring optimal customer service.
- Coordinated team schedules to maintain adequate staffing levels during peak hours.
- Monitored inventory levels and performed restocking to meet customer demands.
- Supported training initiatives for new employees, enhancing onboarding processes.
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Supported inventory management processes, tracking stock levels and assisting with replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean, organized store environment.
Store Manager
Enmarket
08.2019 - 11.2024
- Managed daily store operations, ensuring smooth transactions and customer satisfaction.
- Trained staff on product knowledge and effective sales techniques, enhancing team performance.
- Monitored inventory levels, implementing efficient restocking procedures to minimize shortages.
- Conducted regular safety inspections, promoting a secure shopping environment for customers and employees.
- Collaborated with management on staff scheduling, optimizing workforce efficiency during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Goodys
12.2004 - 09.2017
- Developed promotional displays, increasing product visibility and driving sales engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Dodge County High School
Dodge GA05-1994
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Project management
- Schedule oversight
Timeline
Assistant Manager
Circle K
05.2025 - Current
Store Manager
Enmarket
08.2019 - 11.2024
Store Manager
Goodys
12.2004 - 09.2017
High School Diploma -
Dodge County High School