
Having a wide range of skill sets including diagnostics & problem solving, technical & mechanical skills, project management, and franchise ownership, I am highly skilled at fluid adapdability in ever changing and demanding professional environments. I am an intelligent individual who enjoys continually learning new things. I have an excellent work ethic, am reliable, accountable, disciplined, and productive. I am fully capable of working independently without supervision, but equally enjoy being part of a larger team, working together with others for a common goal.
Played an integral role in the development, operation, and management of a new night crew service department at Superior Auto Group's Mercedes-Benz store, as a solution to satisfy the growing pains of a small store in a rapidly growing area. From there, I was promoted to perform the same duties as an assistant manager opening the next entirely new project, which was a newly purchased 16 bay shop dedicated to performing UVI's, CPO inspections, and services on every acquired trade in and auction purchase vehicle for all 10 Superior stores in Central and Northwest Arkansas.
Schedule, create, maintain, and close service work orders. Keep in continual contact with my customers, technicians, and parts department. Prepare and present estimates, and secure authorization to proceed from customer, warranty, fleet company, or other organization responsible for payment. Submit all completed claims, secure payment, and close all final paperwork. Maintain good working relationships with all other employees, departments, outside vendors, and contracted companies. Provide exceptional customer service to all customers in order to earn good survey scores, repeat business, and new business though happy customers telling others of the good experience they had with me.
Address any and all concerns brought to me from my customer base. (car dealerships, national chain tire stores, and independent shops) Track shipments and inventory levels. Correct billing and accounting errors. Review and submit modifications of customer credit limits, status, etc. Advise customers on industry trends, make recommendations on inventory levels, product changes, etc. Set up and create accounts for new businesses wanting to partner with TireHub as their main supplier.
Same as above at the same company.
Safely transport EPA regulated hazardous materials. Regularly and efficiently service, maintain, and repair small and large industrial parts cleaning equipment on site at customer locations, keeping said equipment functioning in top working order to ensure proper, reliable, uninterrupted working state to prevent down time on customer lines. Keep my customers in compliance with current EPA regulation as it pertains to their generation, accumulation, storage, and termination of their on site hazardous materials and wastestreams. Maintain good working relationships with my customers while upholding Safety-Kleens position and reputation as the industry leader in industrial environmental services. Grow existing business, seek and secure new business with other companies. I was the top rep in my branch, and one of the top reps in the region, earning a seat on the Leadership Council, which consists of the top 5% of Sales/Service Reps nationwide, and is the highest achievement possible for my position.
Hand craft fully custom firearms from raw material to finished product, hand fitting internal components to within .002-.004" tolerances for perfect smoothness and flawless operation, unrivaled in the industry. Hand checker and stipple exterior surfaces with a jewelers precision. Promoted to manage rifle dept., keeping all aspects and dealings of department in order so that employees working under me are able to remain working efficiently. Do all work on company owners personal firearms myself, and build rifles and custom pistols for customers when there are no other shop issues to be dealt with. Insure that all finished products leaving my department meet the high quality standards of Wilson Combat, maintaining the company's reputation as a world class custom firearms manufacturer.
Operate, maintain, and grow my business as a MAC TOOLS distributor/franchise owner. Maintain good working relationships with my customers. Increase sales, and grow my business. Manage my sales, orders, inventory, returns, revenue, cash-flow, store presentation, and all other aspects of business ownership. Market myself, and my brand to my customers in a positive manner to stay ahead of my competitors, and gain as much market share as possible. Became one of the top distributors in the region, earning a total of 11 Top Performer Awards and 2 Regional Excellence awards from MAC TOOLS CORPORATION during my 4 years of ownership. Recruited and trained my own replacement when I closed my business to move out of state, enabling MAC TOOLS to provide uninterrupted service to customers in the area after I left.
Same as above at the same company, but different location.
Same as work description at Lewis Auto Group.
Maintain, diagnose, and repair customer vehicles.
Same as above.
Same as above.
Certified service advisor for Mercedes-Benz. Certified service advisor for Mazda. Master certified service advisor for MOPAR, JEEP, RAM, and UCONNECT digital services. Former Ford Motor Co. and ASC certified auto service tech. Proficient in CDK, Nexus, X time, Autopoint MPI, Text 2 Drive.