Jason Earl
Mount Carmel,IL
Summary
Driven by a strong work ethic and customer service expertise, I significantly enhanced customer satisfaction and sales growth at Terrabis. Leveraging extensive product knowledge and organizational skills, I developed and implemented effective product displays and promotional strategies, contributing to a consistent, high-quality customer experience. My ability to train staff and maintain regulatory compliance underscores my comprehensive skill set.
Overview
21
21
years of professional experience
Work History
Lead Budtender
Terrabis
Grayville, IL
07.2023 - Current
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Collaborated closely with security personnel to maintain a safe environment for employees and customers.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Read industry publications to maintain knowledge on current and future bud trends.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Packaged regulated products in appropriate exit containers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Rual Mail Carrier
U.S.P.S.
Mount Carmel, IL
11.2022 - 06.2023
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Employed GPS and other navigational tools to find shortest routes to locations.
Amazon Driver
Sea Bee Logistics
Evansville, IN
11.2022 - 01.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
Locomotive Engineer
Norfolk Souther Rail Road
Princeton, IN
05.2003 - 01.2022
- Coordinated with yardmasters to ensure the efficient movement of trains within rail yards, optimizing space utilization and minimizing delays.
- Inspected locomotives before and after runs.
- Operated locomotives to transport freight and other materials.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Assisted in training new Locomotive Engineers, sharing knowledge and best practices for optimal job performance.
- Reduced fuel consumption with strategic train handling techniques, resulting in significant cost savings.
- Climbed on and off train cars to set or release hand brakes, couple and uncouple air hoses between rail cars and remove and replace broken knuckles.
- Maneuvered locomotives to transport freight or passengers between stations.
- Strengthened communication between crew members through regular briefings and debriefings, fostering a collaborative work environment.
- Skillfully operated multiple types of locomotives across diverse terrains, displaying adaptability and flexibility in challenging situations.
- Checked speed and air pressure of locomotive at various points throughout route.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Successfully navigated complex rail networks using detailed maps, GPS technology, and keen observation skills while operating trains in various weather conditions.
- Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
- Worked with conductors and assistants to drive locomotives safely.
- Demonstrated a commitment to continuous improvement by participating in company-wide safety initiatives and attending regular training sessions.
- Quickly resolved technical issues related to locomotives'' mechanical systems, reducing potential delays or malfunctions during trips.
- Improved rail safety by conducting thorough pre-trip inspections and adhering to industry regulations.
- Increased punctuality by maintaining strict schedules and coordinating closely with dispatchers and other railway personnel.
- Promoted a culture of safety by consistently enforcing company policies and procedures for all crew members.
- Moved controls such as throttles and air brakes to drive electric, diesel-electric, steam or gas-turbine-electric locomotives.
- Operated automated systems to propel trains, add or remove cars and switch cars around to unload freight.
- Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars.
- Collaborated with track maintenance teams to identify potential hazards or areas requiring repairs before incidents occurred.
- Maintained accurate records of shipments transported along assigned routes, ensuring proper documentation for regulatory compliance purposes.
- Inspected locomotives for operational readiness by making FRA and company-required checks and tests.
- Enhanced operational efficiency by maintaining locomotive equipment and troubleshooting issues as they arose.
- Monitored train-loading procedures to load and unload freight without damage.
- Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.
- Monitored gauges or meters that measured speed, amperage or air pressure in brake lines or main reservoirs.
- Received starting signals from conductors and used controls such as throttles or air brakes to drive electric, steam or gas turbine-electric locomotives.
- Conferred with conductors or traffic control center personnel via radiophones to issue or receive stops, delays or oncoming train information.
- Observed tracks to detect obstructions.
Education
High School Diploma -
Belleville Township Highschool East
Belleville, IL05.1996
Skills
- Strong Work Ethic
- POS System Operation
- Motivational Techniques
- Extensive product knowledge
- Sales proficiency
- Maintaining confidentiality
- Restocking Inventory
- Discussing cannabis
- Counting money
- Regulatory Compliance
- Loss Prevention
- Key holder
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and Flexible
- Organizational Skills
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Decision-Making
- Cash Handling
- Relationship Building
- Professionalism
- Team Supervision
- Documentation And Reporting
- Payment Processing
- Sales floor organization
- Time management abilities
- Continuous Improvement
- Exceeding Customer Expectations
- Customer Needs Assessment
- Merchandising and Display
Timeline
Lead Budtender
Terrabis
07.2023 - Current
Rual Mail Carrier
U.S.P.S.
11.2022 - 06.2023
Amazon Driver
Sea Bee Logistics
11.2022 - 01.2023
Locomotive Engineer
Norfolk Souther Rail Road
05.2003 - 01.2022
High School Diploma -
Belleville Township Highschool East