Jason Earl
Mount Carmel,IL
Summary
Driven by a strong work ethic and customer service expertise, I significantly enhanced customer satisfaction and sales growth at Terrabis. Leveraging extensive product knowledge and organizational skills, I developed and implemented effective product displays and promotional strategies, contributing to a consistent, high-quality customer experience. My ability to train staff and maintain regulatory compliance underscores my comprehensive skill set.
Overview
21
21
years of professional experience
Work History
Lead Budtender
Terrabis
07.2023 - Current
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Collaborated closely with security personnel to maintain a safe environment for employees and customers.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Read industry publications to maintain knowledge on current and future bud trends.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Packaged regulated products in appropriate exit containers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Rual Mail Carrier
U.S.P.S.
11.2022 - 06.2023
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Employed GPS and other navigational tools to find shortest routes to locations.
Amazon Driver
Sea Bee Logistics
11.2022 - 01.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
Locomotive Engineer
Norfolk Souther Rail Road
05.2003 - 01.2022
- Coordinated with yardmasters to ensure the efficient movement of trains within rail yards, optimizing space utilization and minimizing delays.
- Inspected locomotives before and after runs.
- Operated locomotives to transport freight and other materials.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Assisted in training new Locomotive Engineers, sharing knowledge and best practices for optimal job performance.
- Reduced fuel consumption with strategic train handling techniques, resulting in significant cost savings.
- Climbed on and off train cars to set or release hand brakes, couple and uncouple air hoses between rail cars and remove and replace broken knuckles.
- Maneuvered locomotives to transport freight or passengers between stations.
- Strengthened communication between crew members through regular briefings and debriefings, fostering a collaborative work environment.
- Skillfully operated multiple types of locomotives across diverse terrains, displaying adaptability and flexibility in challenging situations.
- Checked speed and air pressure of locomotive at various points throughout route.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Successfully navigated complex rail networks using detailed maps, GPS technology, and keen observation skills while operating trains in various weather conditions.
- Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
- Worked with conductors and assistants to drive locomotives safely.
- Demonstrated a commitment to continuous improvement by participating in company-wide safety initiatives and attending regular training sessions.
- Quickly resolved technical issues related to locomotives'' mechanical systems, reducing potential delays or malfunctions during trips.
- Improved rail safety by conducting thorough pre-trip inspections and adhering to industry regulations.
- Increased punctuality by maintaining strict schedules and coordinating closely with dispatchers and other railway personnel.
- Promoted a culture of safety by consistently enforcing company policies and procedures for all crew members.
- Moved controls such as throttles and air brakes to drive electric, diesel-electric, steam or gas-turbine-electric locomotives.
- Operated automated systems to propel trains, add or remove cars and switch cars around to unload freight.
- Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars.
- Collaborated with track maintenance teams to identify potential hazards or areas requiring repairs before incidents occurred.
- Maintained accurate records of shipments transported along assigned routes, ensuring proper documentation for regulatory compliance purposes.
- Inspected locomotives for operational readiness by making FRA and company-required checks and tests.
- Enhanced operational efficiency by maintaining locomotive equipment and troubleshooting issues as they arose.
- Monitored train-loading procedures to load and unload freight without damage.
- Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.
- Monitored gauges or meters that measured speed, amperage or air pressure in brake lines or main reservoirs.
- Received starting signals from conductors and used controls such as throttles or air brakes to drive electric, steam or gas turbine-electric locomotives.
- Conferred with conductors or traffic control center personnel via radiophones to issue or receive stops, delays or oncoming train information.
- Observed tracks to detect obstructions.
Education
High School Diploma -
Belleville Township Highschool East
Belleville, IL05.1996
Skills
- Strong Work Ethic
- POS System Operation
- Motivational Techniques
- Extensive product knowledge
- Sales proficiency
- Maintaining confidentiality
- Restocking Inventory
- Discussing cannabis
- Counting money
- Regulatory Compliance
- Loss Prevention
- Key holder
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and Flexible
- Organizational Skills
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Decision-Making
- Cash Handling
- Relationship Building
- Professionalism
- Team Supervision
- Documentation And Reporting
- Payment Processing
- Sales floor organization
- Time management abilities
- Continuous Improvement
- Exceeding Customer Expectations
- Customer Needs Assessment
- Merchandising and Display
Timeline
Lead Budtender
Terrabis
07.2023 - Current
Rual Mail Carrier
U.S.P.S.
11.2022 - 06.2023
Amazon Driver
Sea Bee Logistics
11.2022 - 01.2023
Locomotive Engineer
Norfolk Souther Rail Road
05.2003 - 01.2022
High School Diploma -
Belleville Township Highschool East