JASON E. EARLES
Overview
11
11
years of professional experience
Work History
Sr. Business Analyst
Worldwide Flight Services
03.2023 - 07.2023
- Conducted discovery/KT sessions with Product owners, Functional Leads, SMEs and cross-functional business partners to identify/document the various siloed ‘As-is’ processes which exist in the cargo management app/ecosystem and, in an effort to reduce production issues, introduced SOPs for those processes by defining, documenting, then communicating the established SOPs to the impacted business units
- Actively guided review sessions with various partners, including EAs, Technical leads, etc., examining the current state, any associated lessons learned from past issues, and collaboratively defined the future state initial requirements, assumptions, proposed processes/SOPs/Best Practices, etc
- Of the cargo management app currently processes over 1 billion revenue in transactions
- Conducted working sessions with business stakeholders to assess strengths/weaknesses/major threats of current processes, to identify opportunities for improvements, enhancements, and innovation
- Defined use cases, conducted requirements gathering/JIRA stories and created project specification documents such as runbooks, process flow diagrams, business requirements documents, and onboarding training plans, etc
- Established a standard/repeatable project process by defined/documenting/implementing SOPs, best practices and various standardized document templates for future use- ie
- Functional Requirements Template, Technical Requirements Template, etc
Sr. Digital Business Analyst
Waste Management
03.2022 - 03.2023
- Nominated by DPO to the additional role/responsibilities as Digital Champion –
- Partnered directly with Pilot business stakeholders to develop a deeper understanding of issues/impact, perform RCA, and validate success of fixes/enhancements
- Improved project ecosystem awareness by attending a daily meeting for upper-level leadership and providing updates on issues/risks in center of expertise
- Brought a Digital perspective to the Pilot Learnings, Issue Identification process, and define future support models
- Partnered with SMEs to create documentation of current (’As-Is’) processes, SOPs, best-practices and ‘Future state documentation, as well as training material used in a week long future state workshop
- Managed expectations with business/IT stakeholders, articulated the value of recommended solutions, and ensured that the system accurately meets the defined expectations of the business
Senior Business/Procurement Analyst
Rancho Lago Development Inc.
11.2020 - 11.2021
- Led in the creation and expansion of the e-commerce program by setting procurement policies directed strategic sourcing and performance management, and defined KPIs that aligned with the business objectives
- Implemented initiatives supporting continuous process improvements, monitoring/tracking processes, along with weekly reviews of product KPI reports to support pricing strategy, forecasting, and planning efforts which all contributed to exceeding the ROI goal by 20%
- Managed and trained an outsourced procurement team of 8 individuals to conduct supplier evaluations and product analysis to identify potential profitable opportunities
- Launched, grew, and managed product portfolio climbing to over 200 diverse products in just 4 months
Logistics/Business Analyst
McLane Co.
10.2017 - 11.2020
- Travelled onsite to collaborate with distribution centers(DC) executive leadership and SMEs to define reroute objectives/requirements, created clear/concise business requirements documentation to ensure all parties have clear understanding prior to leaving the DC, resulting in over 30 successful routing solutions
- Conducted comprehensive reviews of existing workflows/processes to identify inefficiencies/opportunities and communicated potential solutions (ie
- Process automation, shell scripts, excel macros, etc.), resulting in improved processes and annual savings of 500+ hours
- Redesigned end-user nightly processes that were executed at 32 divisions, into single, user-friendly and streamlined process, established SOPs and created supporting documentation, resulting in fewer incident tickets, decrease in after-hours support, eliminated an on-call schedule and overall a more stable environment at the DCs
- Leveraged advanced custom SQL/Excel macros skills to transform warehouse data into a useable Monthly KPI dashboard, Tableau, used by executive level management for various decision making
Software Engineer/Business Analyst
General Motors
02.2014 - 05.2017
- Analyzed performance of over 700 jobs to identify and correct inefficient code, improving EDW-wide performance
- Invented shell scripts to automate critical monitoring processes, tripled 'Met SLA' delivery rates
- Revitalized and maintained Tableau dashboards, highlighting status information regarding 32 highly critical data sources required daily, for executive-level decision making and escalation action
- Reduced Production performance incidents 15% by evaluating performance of deployment objects pre-production
- Investigated and resolved 95% of data quality tickets within required period, performed root cause analysis, and identified solutions
Quality Assurance
06.2013 - 02.2014
- Collected requirements, improved standards for tests cases, metrics, engagement, and SDLC methodology
- Introduced shell scripts that automated execution of over 250 system and integration test cases
- Accelerated process for creating project testing status reports through custom Excel Macros
- Identified defects during user acceptance testing and coordinated defect resolution with development team to achieve 95% pre-prod defect rate
Office of the CIO Intern
Dell Computers
05.2012 - 08.2012
- Developed main IT SharePoint consolidating IT department related information to a central and organized location
Education
Masters of Science - Management Information Systems
Texas A&M University
01.2013
Bachelors of Business Administration - Finance
Texas A&M University
01.2011
Skills
- Automation
- Macros
- Shell scripts
- VBA
- Tableau
- Power BI
- SSRS
- Oracle
- DB2
- Unix
- Hadoop
- Python
- SQL
- Data Analysis
- Data Warehouse
- Relational Databases
- Data Mining
- Microsoft Visio
- SDLC
- Agile
- Waterfall
- Process Efficiency
- Improvement
- Incident Management
- JIRA
Timeline
Sr. Business Analyst
Worldwide Flight Services
03.2023 - 07.2023
Sr. Digital Business Analyst
Waste Management
03.2022 - 03.2023
Senior Business/Procurement Analyst
Rancho Lago Development Inc.
11.2020 - 11.2021
Logistics/Business Analyst
McLane Co.
10.2017 - 11.2020
Software Engineer/Business Analyst
General Motors
02.2014 - 05.2017
Quality Assurance
06.2013 - 02.2014
Office of the CIO Intern
Dell Computers
05.2012 - 08.2012
Masters of Science - Management Information Systems
Texas A&M University
Bachelors of Business Administration - Finance
Texas A&M University