Jason Earley
Falls Church,Va
Summary
Highly responsible and reliable Point of Sale (POS) system operation Works well under pressure Exceptional interpersonal skills 15 yrs.+ hospitality background Trained in liquor, wine and food service Experience in using various sales technique Food safety understanding In-depth food and wine knowledge Team player Private Party/Banquet Experience
Overview
13
13
years of professional experience
Work History
Server
The Palm
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
Flemings Steakhouse And Wine Bar
10.2015 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
Chef Geoff
01.2013 - 06.2015
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Managed closing duties, including restocking items, cleaning, and resetting restaurant for next shift
- Skillfully anticipated and addressed guests' service needs
- Consistently adhered to quality expectations and standards
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Correctly calculated charges, issued bills and collected payments
- Provided high quality service
- Also I have served/ captained private wine dinners, happy hour parties and seminars for many of our Tysons professionals.
Server
Legal Seafoods
06.2010 - 12.2012
- Assisted guests with making menu choices in an informative and helpful fashion
- Suggestive wine/beverage pairing
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Managed closing duties, including restocking items, cleaning and resetting 'mise en in place' for next shift Skillfully anticipated and addressed guests' service needs
- Consistently adhered to quality expectations and standards
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Correctly calculated charges, issued bills and collected payments
- Prepared food tableside, deshelling lobsters
- Provided high quality service.
Education
High School Diploma -
Neptune High School
Neptune City, NJ06.1994
Skills
- Beverage Preparation
- Safe Food Handling
- Food Inspection
- Order Delivery Practices
- Food Running
- Wine Service
- Food and Beverage Pairings
- Food Safety Understanding
- Ordering Procedures
- Banquet Coordination
- Hospitality Service Expertise
- Service Prioritization
- Order Accuracy
- Wine Pairings
- Sales Techniques
- Point of Sale Operation
- Food Spoilage Prevention
- Order Management
- Guest Engagement
Professional References
- Maria Serobebina, coworker, 6, (703) 485-7591, mariaserobabina@gmail.com
- Jonathan Alexander, coworker, 5, (703) 964-7278
- Forest Sprigs Jr., Manager Flemings Steakhouse, (443) 687-4406
Related Personal Interests
- I enjoy learning new culinary/ hospitality techniques
- I enjoy learning in detail about wine and spirits how they are made
- I enjoy learning the history, stories and science behind the food and Beverages we enjoy
- I enjoy sharing my knowledge
Timeline
Server
The Palm
05.2023 - Current
Server
Flemings Steakhouse And Wine Bar
10.2015 - 03.2023
Server
Chef Geoff
01.2013 - 06.2015
Server
Legal Seafoods
06.2010 - 12.2012
High School Diploma -
Neptune High School
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