Summary
Overview
Work History
Education
Skills
Certification
Summary Of Qualifications
References
Timeline
Generic

Jason Edwards

Davie,Florida

Summary

Dedicated, ambitious, and results-driven professional seeking a Management position at Twin Peaks, leveraging proven leadership skills, operational expertise, and a passion for delivering exceptional customer experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Buffalo Wild Wings
10.2020 - Current
  • Oversaw daily operations, including staff management, inventory control, scheduling, and customer service
  • Implemented cost-effective measures resulting in a 10% reduction in operational expenses
  • Conducted regular staff training sessions to ensure consistent service quality
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction
  • Collaborated with the kitchen staff to ensure timely and accurate food preparation
  • Conducted performance evaluations and provided constructive feedback to team members.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

Team Member/Supervisor

Pollo Tropical
07.2017 - 08.2019
  • Led change management efforts and provided leadership during transitions, resulting in smooth implementation and minimal disruptions
  • Supervised and led a team of front-line employees during the shift
  • Provided guidance, support, and direction to ensure team members were performing their duties effectively
  • Monitored service areas to ensure cleanliness and organization.
  • Trained employees to comply with policies, procedures and SOPs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Graphic Arts & Design - Graphic Design

Keiser University
Pembroke Pines, FL
05.2023

Skills

  • Leadership and Team Management
  • Operations Oversight
  • Customer Service Excellence
  • Inventory Management
  • Communication
  • Problem Solving
  • Time Management
  • Microsoft Office Suite
  • Aloha POS Systems
  • Food Safety
  • Purchasing
  • Product Rotation
  • Supply Ordering
  • Scheduling
  • Staff Supervision

Certification

ServSafe Certified in Management and Alcohol

Summary Of Qualifications

Successfully led teams in high-paced environments, fostering a positive and collaborative workplace culture.  Demonstrated ability to make strategic decisions to achieve organizational goals.  Proficient in overseeing day-to-day restaurant operations, ensuring efficiency and adherence to quality standards. Experience in inventory management, vendor relations, and cost control measures. Committed to providing excellent customer service and creating an inviting atmosphere.  Proven track record of resolving customer issues promptly and effectively.  Strong verbal and written communication skills, facilitating effective team communication and customer interactions. Ability to collaborate with cross-functional teams and senior management.

References

Available upon request.

Timeline

Kitchen Manager

Buffalo Wild Wings
10.2020 - Current

Team Member/Supervisor

Pollo Tropical
07.2017 - 08.2019

Bachelor of Graphic Arts & Design - Graphic Design

Keiser University

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Jason Edwards