Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jason Edwards

Atlanta,GA

Summary

Driven and results oriented professional with a comprehensive background in logistics, management and customer service. Highly motivated with a strong commitment to delivering a quality work product. adept at data analysis, with a strong ability to translate date into actionable insight. skilled in handling the public with professionalism and sensitivity. Articulate and persuasive in written and verbal presentation.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Classification Exception Analyst

Norfolk Southern
Atlanta, GA
10.2022 - Current
  • Resolving and trouble shooting billing and classification issues.
  • Responsible for error correction and updating customer inventory
  • Managing taskmaster to optimized car movement to increase revenue.
  • Updating car reporting data to support transportation, accounting and customer logistics.
  • Training new employees to enhance team performance and service quality

Operations and Service Support Specialist

Norfolk Southern
Atlanta, GA
04.2007 - 10.2022
  • Reconciled Train and car movement to accurately reflect field inventory.
  • Provided car reporting data to support transportation and accounting.
  • Addressed and resolved internal and external customer complaint.
  • Monitored the movement of hazardous material to ensure safety and compliance.
  • Trained employees, enhancing team performance and service quality.
  • Created initiatives to improve customer service standards and internal operating procedures.

Customer Service Representative

MARTA
Atlanta, GA
01.2006 - 02.2007
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Statistical Clerk II

Massachusetts Bay Transportation Authority
Boston, MA
08.2000 - 10.2006
  • Managed monthly transportation pass sale offices, prepared and balance pass inventory, performed daily audits, prepared bank deposits, reconciled credit card transaction.
  • Coordinator for the Boston Public School transportation pass program
  • Drafted and developed new parking agreements concerning more than 60 MBTA revenue generating parking facilities for MBTA Advisory Board.
  • Performed Mass audit of all MBTA commuter rail parking facilities to ensure customer needs were being met
  • Analyzed monthly parking reports for 60 parking facilities to track customer utilization.
  • Responsible for inspecting MBTA revenue generating facilities to ensure all facilities were in compliance with MBTA regulations.

Education

Bachelor of Science - Marketing

Johnson & Wales University
Providence, RI
05-2000

Skills

Risk Assessment

Compliance Management

Data Management

Process Optimization

Strategic Planning

Logistics Specialist

Certification

  • Hazmat
  • CPR / AED

Accomplishments

  • IDS / Customer Service Productivity Award 2021, 2022, 2023

Timeline

Classification Exception Analyst

Norfolk Southern
10.2022 - Current

Operations and Service Support Specialist

Norfolk Southern
04.2007 - 10.2022

Customer Service Representative

MARTA
01.2006 - 02.2007

Statistical Clerk II

Massachusetts Bay Transportation Authority
08.2000 - 10.2006

Bachelor of Science - Marketing

Johnson & Wales University

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Jason Edwards