Jason E Harris
Richmond,CA
Summary
Insightful SOC Analyst recognized for high productivity and efficient task completion. Possess specialized skills in threat intelligence analysis, incident response, and security information and event management (SIEM) tools proficiency. Excel in critical thinking, problem-solving, and communication, ensuring peak performance in identifying and mitigating cyber threats.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SOC Analyst
SIS
03.2024 - Current
- Assisting company employees in all concerns that pertain to safety and security
- Conducting ongoing review of multiple systems and sources to detect potential risks
- Investigating alarms and responding by sending patrol, or alerting Fire services or Police as needed
- Notifying and coordinating corporate response by distribution of advisories and other communications
- Compiling daily reports and incident reports
- Conducting in-depth risk analysis for locations or events
- Presenting complex risk scenarios to Security leadership upon request
SOC Analyst
Allied Universal Security Services
04.2023 - 02.2024
- Maintain the data and TOLS packs on the buses and light rail vehicles
- SOC analysts reviews surveillance video for SMFTA, Law Enforcement, and the San Francisco City attorney office
NOC Analyst
PG&E
04.2021 - 05.2022
- Incident Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring technical support functions on the network and application interfaces
- Process routine change requests and work orders
- Perform data analysis trending on the network and applications as per predefined documented procedures
- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place
- Lead capacity to open and manage technical conference bridges, updating incident and problem management tickets as needed
- Develop and distribute ongoing notifications for outages in progress as directed by the Service Manager or Supervisor
- Incident Management - Manage timely ticket updates
- Use run-book steps for first level break fix restoration needs
- Complete repetitive, basic maintenance activities as requested
- Event Management - Develop and distribute ongoing updates notification for outages in progress as directed by Service Initiate conference bridges for outages as part of the outage management process
NOC Administrator
MobiTV
02.2018 - 02.2021
- Escalate complex issues timely and appropriately to the Sr
- Operations team and/or Engineering
- Maintain overall health of MobiTV services by performing routine administrative functions and quickly responding to all production outages
- Ensure all enhancements follow the proper change management processes
- Performed advanced troubleshooting for Linux/Unix, VMware, Network problems and escalations
- Splunk Administration for monitoring storage for the public and private recordings for the cable providers
NOC Systems Operator
Esurance
10.2017 - 02.2018
- Provides First-line support of Esurance IT infrastructure and systems
- Worked with the Network Operations team to troubleshoot and fix issues
- Documented issues, fixes, and response times
- Support for afterhours for Splunk, Citrix, and Active Directory
- Reported server, network, and systems performance metrics
- Worked collaboratively and coordinated between technical and non-technical people within and outside of the group
- I am Familiar with network and server troubleshooting methodology
- Familiar with TCP/IP networking and troubleshooting in a Microsoft Windows networking environment
- Familiarity and troubleshooting skills with Frame Relay, VPN, and WAN infrastructure
HFC Technician 1/NOC Technician
Comcast Cable Communications, Inc
08.2011 - 01.2017
- Maintaining the Static IP’s for Comcast internet customers
- Monitoring Nodes, Headend’s and Hubsites for the Comcast California market
- Experience using monitoring tools such as Nagios, Splunk, Graphite
Workforce Analyst 3
Comcast Cable Communications, Inc
02.2007 - 08.2011
- Assisting Management; by creating, maintaining, and building scheduling timeframe to ensure measurable for marketing purposes
- In addition to analyzing reports using MS Access and Excel
Dispatcher 2
Comcast Cable Communications, Inc
01.2006 - 02.2007
- Assisting Fulfillment technicians to reach their destinations in a timely fashion
Customer Account Executive
Comcast Cable Communications, Inc
05.2003 - 01.2006
- Solve technical customer issues keeping management and cross-functional teams updated
- Analyze and trend large technical data sets and generate reports for cross-functional teams
- Prioritize technical customer issues based on impact and effort
- Advise on software, hardware, and infrastructure support decisions based on customer issues
- Create and maintain known issues reports for Comcast Hardware and Software
- Develop troubleshooting playbooks and procedures for your team and others
Education
Bachelor of Science - Business Administration with an emphasis in Information Systems
DeVry University
Fremont, CASkills
- Wireshark usage
- Regular expressions
- TCP and IP protocols
- Metasploit Framework
- Mobile security
- DNS management
- Incident response
- Nmap scanning
- SIEM management
- Network monitoring
- Log analysis
- Virtualization security
- Packet analysis
- Data loss prevention
Certification
CompTIA Security + CE
Computer Experience
15 years, 15 years, 15 years, 15 years, 10 years, 9 years, 3 years, 5 years
Timeline
SOC Analyst
SIS
03.2024 - Current
SOC Analyst
Allied Universal Security Services
04.2023 - 02.2024
NOC Analyst
PG&E
04.2021 - 05.2022
NOC Administrator
MobiTV
02.2018 - 02.2021
NOC Systems Operator
Esurance
10.2017 - 02.2018
HFC Technician 1/NOC Technician
Comcast Cable Communications, Inc
08.2011 - 01.2017
Workforce Analyst 3
Comcast Cable Communications, Inc
02.2007 - 08.2011
Dispatcher 2
Comcast Cable Communications, Inc
01.2006 - 02.2007
Customer Account Executive
Comcast Cable Communications, Inc
05.2003 - 01.2006
Bachelor of Science - Business Administration with an emphasis in Information Systems
DeVry University
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