Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jason Ekenberg

Fernandina Beach,FL

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

19
19
years of professional experience

Work History

Store Manager

Great Gatherings
10.2017 - 04.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Store Manager

Hhgregg
10.2014 - 10.2017
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Product Process Manager

Best Buy
01.2001 - 08.2014
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Developed and implemented policies and procedures for inventory management.
  • Monitored inventory levels to confirm compliance with company policy.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
  • Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
  • Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
  • Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
  • Coordinated with sales and marketing teams to align inventory with promotional activities, boosting sales.
  • Increased efficiency in inventory turnover, reducing holding costs and increasing cash flow.
  • Improved warehouse organization, leading to more efficient retrieval system.
  • Established robust inventory control measures to minimize loss and theft.
  • Improved inventory accuracy, ensuring that stock levels closely matched records through regular audits.
  • Conducted thorough training for new staff to ensure high standards of inventory management.
  • Leveraged data analytics to predict stock needs and prevent overstocking or stockouts.
  • Enhanced accuracy of stock levels by implementing robust auditing system.
  • Optimized inventory levels to meet fluctuating demand, ensuring product availability.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
  • Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
  • Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Performed thorough cash audits and deposit investigations.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Monitored paperwork procedures to prevent error-related losses.
  • Conducted background checks on potential employees as part of the hiring process, ensuring a secure workforce composition.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Completed incident reports and activity logs for accurate, current records.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Trained personnel on security best practices, protocols and procedures.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Observed video surveillance systems for prompt emergency response.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Monitored emerging security products, services and procedures to upgrade current provisions.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Created and maintained records of security incidents and investigations.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Reviewed and updated store security policies and procedures.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed monthly profit and loss performance reports.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
  • Supervised delivery staff and general productivity.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
  • Coordinated efficient routes and schedules for [Number]-driver team.
  • Fielded customer questions and complaints and rectified issues.
  • Reduced customer complaints by implementing proactive communication strategies with clients.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
  • Coordinated with cross-functional teams for streamlined project execution, resulting in timely deliveries.
  • Enhanced delivery capabilities with integration of cutting-edge technology and tools.
  • Streamlined delivery processes to ensure on-time project completion, even under tight deadlines.

Education

Middletown High School
Middletown, MD

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • POS systems
  • Team building and leadership
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Sales expertise
  • Employee scheduling
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Operations
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Customer response
  • Sales professional
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Operational efficiency
  • Inventory oversight
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Sales analysis
  • Performance reviews
  • Sales coaching

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefits401k matchCareer advancement

Timeline

Store Manager

Great Gatherings
10.2017 - 04.2020

Store Manager

Hhgregg
10.2014 - 10.2017

Product Process Manager

Best Buy
01.2001 - 08.2014

Middletown High School

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