Jason Elliot
Highland
Summary
Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.
Overview
10
10
years of professional experience
Work History
Senior Recruiter
Taconic Rehabilitation and Nursing
08.2024 - 12.2024
- Develops, facilitates, and implements all phases of the recruitment process
- Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization
- Assists with job posting and advertisement processes
- Evaluates applicants by discussing job requirements and applicant qualifications with managers
- Schedules interviews; oversees preparation of interview questions and other hiring and selection materials
- Assists with the interview process, attending and conducting interviews with managers
- Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details
- Ensures compliance with federal, state, and local employment laws and regulations, and company policies
- Attends and participates in community, college and facility sponsored job fairs and recruitment events
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
Customer Service Representative
UniFirst
06.2023 - 08.2024
- Handle all telephone inquiries and taking orders over the phone
- All Data Entry
- Provide inside support to the sales reps, route drivers, and route managers
- Help resolve any customer issues regarding their accounts
- Collection of accounts receivables
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
HR Recruiter
The Culinary Institute of America
10.2022 - 04.2023
- Manages the recruitment process for assigned open positions within the CIA's organization, and conducts full cycle recruitment, including but not limited to the following:
- Prepares job descriptions and requisitions for open positions;
- Posts open position advertisements in various venues;
- Reviews applicant profiles to ensure they meet position minimum requirements;
- Conducts phone and video screenings;
- Conducts in person interviews;
- Organizes and evaluates appropriate testing for candidates;
- Obtains feedback from hiring managers and other interviewers;
- Makes hiring decision in conjunction with hiring manager;
- Prepares salary recommendation for the approval of the Senior Director of Human Resources;
- Conducts reference and background checks;
- Prepares offer paperwork for successful applicants;
- Schedules applicants for start date and makes arrangements for orientation; and
- Completes all applicable paperwork to begin the hiring and on-boarding process
- Manages the data entered into the recruitment / applicant tracking system, including updates on all current open positions and screening status of applicants, and ensures all data is complete and accurate
- Manages the process of actively sourcing candidates for job openings at the CIA, including conducting cold calls to possible candidates and sourcing passive candidates through LinkedIn
- Performs audits of data in the recruitment / applicant tracking system to ensure accuracy and completeness
- Prepares reports on recruitment activity and metrics, and disseminates on a regular basis
- Manages the on-boarding functionality in the Access HR system for employee new hires
- Conducts research and provides recommendations to the Manager regarding the latest trends in recruitment, selection, staffing, advertisement / posting venues, talent management, recruitment metrics and other areas of interest
- Coordinates interview schedules for search committees and candidates, which may include booking facilities, making travel arrangements, disseminating invitations and assisting invitees
- Manages Human Resources special projects as assigned
- Provides backup reception and general phone coverage for the HR office
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
Assistant Manager
Sherwin-Williams
11.2021 - 10.2022
- Assisting in managing a Sherwin-Williams paint store, servicing wholesale and retail customers
- The position is responsible for supporting all aspects of store operations, including customer service, marketing, merchandising, inventory and store safety
- This role will supervise and train store staff, and is responsible for contacting customers to generate sales leads
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Business Development/Recruiter
Carol Temporaries
01.2021 - 06.2021
- Contacting potential clients to establish rapport and arrange meetings
- Planning and overseeing new marketing initiatives
- Researching organizations and individuals to find new opportunities
- Increasing the value of current customers while attracting new ones
- Finding and developing new markets and improving sales
- Attending conferences, meetings, and industry events
- Developing quotes and proposals for clients
- Developing goals for the development team and business growth and ensuring they are met
- Training personnel and helping team members develop their skills
- Full cycle recruitment
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Business Development/Recruiter
KnappMYHR
06.2020 - 01.2021
- Manage of my own portfolio of clients and candidates, both existing and new
- Build close partnerships with clients and help their business grow by developing and delivering the best solutions for attracting candidates
- Search, source, and screen potential candidates, utilizing multiple online resources
- Managing the process from interview through offer stage
- I am responsible for 'hunting' new business opportunities and lead generation
- I have an involvement in proposal process by developing and pitching proposals
- I negotiate terms of business and rates
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conduct in-person interviews to thoroughly evaluate candidates
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Branch Manager
People Ready
06.2019 - 04.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- On the people side, I manage, coach and train staff, including setting employee performance goals and development plans while enforcing high standards of employee accountability
- Maintained friendly and professional customer interactions.
- As the Branch Manager I have full sales and profit and loss responsibilities for the branch, so I grow existing accounts, source and qualify new leads, develop PeopleReady solutions and processes, close orders and ensure that all orders are fulfilled and properly served
- In my role I'm also dedicated to providing outstanding customer service, so I spend lots of time out in the community meeting with prospective customers, current customers and conducting safety and site evaluations
Staffing Specialist
People Ready / True Blue Inc
06.2019 - 04.2020
- Providing exceptional customer service to existing customers and associates
- Proficient with all operating systems to include, but not limited to PRISM, Job Stack, Work Alert, and Kenexa
- Take inbound orders from new and existing customers and enters them into the system
- Proactively assists with the development of customer relationships through high-volume telephone contact; this includes upselling, generating repeat sales, price quoting within the assigned parameters, resolving customer problems, and escalating concerns
- Proactively recruits for new associates
- Performs job site visits as needed
- Executes against action plan to improve branch performance as directed by the Branch Manager
- Reach out to customers and associates to make sure they are satisfied
- Act with urgency to ensure that customer and associate needs are met
- Understand the requests of the customer and delivers the best fit when dispatching; ensures that dispatch decisions do not adversely affect individuals in a protected class; when needed, perform high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill a job order
- Complete Associate match and dispatch, utilizing tools to find the best associate match for open positions
- Collects work tickets and resolves work ticket issues
- Process payroll for associates in a timely manner according to the payroll process parameters
- Adhere to standard operating procedures and protocol
- Safety, Compliance and regulatory accountability
- Create and promote a culture of safety
- Proactively takes actions to contribute to lowering the Worker Safety Ratio
- Support company values of integrity and respect through actions and commitment
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
Placement Specialist
Normann Staffing
04.2018 - 05.2019
- Source potential candidates via all existing recruitment sources utilized by Normann Staffing
- Screen candidates via phone and schedule qualified candidates for registration appointments
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Answer phones, check emails, and assist clients and employees as needed
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Greet applicants, visitors, and clients upon arrival
- Set incoming applicants up with paperwork and testing
- Interview applicants
- Check employee references
- Complete incoming reference requests for current and former employees
- Process new applicant paperwork and all stages of on boarding
- Receive new customer job orders and review new orders with managers
- Create new orders in eEmpact, ensuring accurate job description and details
- Work on designated job orders to make qualified placements
- Attend job fairs and client outreach events as needed
- Handle all aspects of Customer Service for new and existing customers and employees
- Maintain all employee and client digital and hard copy filing systems
- Recruit new employees as needed to maintain current pool of active employees
- Assist in posting and updating job postings on all online recruitment sources
- Assign employees to new job placements
- Perform routine performance follow ups with clients on existing assignments
- End assignments and orders as needed and send appropriate evaluations
- Document all employee and client correspondence in eEmpact
- Maintain supply of applications and employee manuals
- Assist in both inside and outside sales and marketing efforts to new and existing clients
- Attend meetings, chamber events, and other company events as needed
- Adhere to all Normann Staffing policies and procedures
Staffing Consultant
Express Employment Professionals
03.2017 - 03.2018
- Primary emphasis is to fill job orders from new and existing clients
- Inside sales activities
- Exercise discretionary judgement in administering Express systems and procedures in recruiting, hiring, and assigning associates to clients
- Build and maintains a strong core of associates with a variety of job skills, providing the ability to fill job orders quickly and efficiently on a daily basis in Administrative, Commercial and Professional staffing
- Effectively documents all actives in the Express computer system
- Use consulted sales techniques to make persistent, effective sales contacts
- Strong phone and interpersonal skills
- Assists in training new internal employee(s)
- Provides advice to associates to ensure they do well at their assignments
- Performs daily and weekly Quality Control checks on all working associates to ensure 100% client satisfaction
- Screens and interviews incoming associates currently looking for new employment
- Performs reference checks/employment verifications to ensure quality associates are hired
- Completes at least 100 sales calls per week to prospective clients
- Sets up appointments for Sales Consultant at prospective client facilities to deliver information about Express
- Completes at least 50 marketing calls per week (i.e., calls a prospective or existing client and present an associate with appropriate skills for possible job openings at their facility)
- Assists in answering phones when the Front Office Coordinator needs help
- Provides daily updates of current and prospective job orders
- Stays in constant contact with working associates to make sure they submit their timecards or solve issues, and clients to ensure quality workers and assist in counseling/teaching work skills
- Provides excellent customer service to both clients and associates
- Available to reach on the weekends for any client or associate issues
- Selected, recruited and interviewed applicants.
- Streamlined recruitment processes by implementing efficient applicant tracking systems, reducing time-to-hire rates.
- Enhanced client satisfaction by providing personalized staffing solutions tailored to their specific needs.
Quota and Routing Representative (Promotion)
Mediacom
09.2014 - 03.2017
- Operated CRT/computer to review customer account information and inputted appropriate data regarding reschedule dates, service changes, and trouble call information
- Cleared/closed technician and installer jobs, added equipment or services to customer accounts as necessary to ensure database accuracy (i.e., the customer account records must accurately reflect the work completed in the field, assessed service call fees as required, etc.)
- Contacted customers to verify schedule date and time as necessary, reschedule missed appointments as quickly as possible at a time convenient for the customer
- Built and maintained technician staffing calendars which included schedules, shifts, time off, and exceptions
- Routed work orders
- Ensured that technicians are assigned correct work points per hour
- Interacted with both Dispatch and Field Operations supervisors and managers daily to ensure quota and routing functions were successfully executed
- Promoted from Field Support Representative in September 2014
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
Education
Bachelor of Arts - Business Administration
Purdue Global
Chicago, IL10.2015
Skills
- Windows Platforms
- Email Support
- Strategic Planning
- Microsoft Office
- Budget
- Marketing
- HR Sourcing
- Management
- ATS
- Social media management
- Salesforce
- Communication skills
- Customer service
- Recruiting
- Interviewing
- Talent acquisition
- Executive recruiting
- External recruiting
- Internal recruiting
- Supervising experience
- Training & development
- Human resources
- Presentation skills
- Events management
- Research
- Workday
- Project management
- Negotiation
- Business development
- Taleo
- CRM software
- Experience working with students
- Sourcing
- Computer literacy
- Accounts receivable
- Schedule management
- Skilled nursing facility
- Sage
- Tax experience
- General ledger accounting
- UKG
- Typing
- Construction Inspection
- Phone etiquette
- Digital marketing
- Sales
- Leadership
- Payroll
- Conflict management
- Administrative experience
- Relationship management
- Customer relationship management
- Analysis skills
- Organizational skills
- Cold calling
- SAP
- Financial software
- Sales support
- B2B sales
- E-commerce
- Google Docs
- Project coordination
- Social listening
- Google Suite
- Account management
- Recruiter training and mentoring
- Boolean search techniques
- Social media recruiting
- Recruitment process improvement
- Active listening
- Critical thinking
- Data entry
Timeline
Senior Recruiter
Taconic Rehabilitation and Nursing
08.2024 - 12.2024
Customer Service Representative
UniFirst
06.2023 - 08.2024
HR Recruiter
The Culinary Institute of America
10.2022 - 04.2023
Assistant Manager
Sherwin-Williams
11.2021 - 10.2022
Business Development/Recruiter
Carol Temporaries
01.2021 - 06.2021
Business Development/Recruiter
KnappMYHR
06.2020 - 01.2021
Branch Manager
People Ready
06.2019 - 04.2020
Staffing Specialist
People Ready / True Blue Inc
06.2019 - 04.2020
Placement Specialist
Normann Staffing
04.2018 - 05.2019
Staffing Consultant
Express Employment Professionals
03.2017 - 03.2018
Quota and Routing Representative (Promotion)
Mediacom
09.2014 - 03.2017
Bachelor of Arts - Business Administration
Purdue Global
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