Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jason Engle

Creswell,OR

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Hoist and Crane Service Group. Skilled in strategic planning and client support, I excel in fostering strong customer relationships and driving revenue growth. Demonstrated ability to resolve complex issues, ensuring client loyalty and satisfaction.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Account Manager

Hoist and Crane Service Group
03.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.

Outside Sales Representative

Galifco Oregon
04.2019 - 03.2024
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.

Sales Associate

Kendall Auto Oregon
03.2014 - 04.2019
  • Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
  • Collaborated with the finance team to secure favorable financing options for customers.
  • Built long-lasting relationships with clients, resulting in repeat business and referrals.
  • Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
  • Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.

Education

High School Diploma -

Creswell High School
Creswell, OR

Skills

  • Client Account Management

  • Client Support

  • Collaborative Team Skills

  • Customer Relationship Management

  • Strategic planning

  • Account Management

Timeline

Account Manager

Hoist and Crane Service Group
03.2024 - Current

Outside Sales Representative

Galifco Oregon
04.2019 - 03.2024

Sales Associate

Kendall Auto Oregon
03.2014 - 04.2019

High School Diploma -

Creswell High School

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Jason Engle