Jason Erwin
Product / Program Manager
Santa Barbara County, California, United States,CA
Summary
Driven and accomplished professional with experience in sales, team management, training, operations, and executive support seeking a career-oriented project / program manager position.
Overview
18
18
years of professional experience
Work History
Project Manager / LMS Administrator
Green Flower
06.2020 - Current
- Provide technical support, including troubleshooting end-user issues and escalating as needed
- Cultivate exceptional working relationships with our company partners
- Ensure system scalability and stability by developing and enforcing standards, policies, processes, workflows and reporting for the learning management system
- Provide overall oversight of the system; ensure ongoing operations are
- Created and implemented proactive training processes for enrollment and student support teams increasing retention rates by 65 % and completion rates by 50% respectively over the last 24 months.
- Company wide Project Management
- Improved project lead time by 45% by implementing agile project management principals.
Project Manager / Skilled Tradesman
CID Partners
03.2010 - Current
- Oversaw multimillion-dollar residential and commercial construction projects ($8M–$26M TPC) from procurement to commissioning.
- Maintained equipment, resolved mechanical failures (carburetors, fuel lines, bars, etc.), and trained team members in preventative maintenance best practices.
- Introduced standardized tool use procedures and safety checks, ensuring site efficiency and regulatory compliance.
- Led vendor negotiations, resulting in 15% labor overhead reduction and $948K in savings through smarter planning and process optimization.
Manager, Academy Support
Green Flower
11.2019 - 06.2020
- Reporting on department performance to upper management
- Optimize support delivery via data analysis and trend evaluation
- Overseeing day-to-day operations of the customer service team
- Establishing department training, standards, and procedures
- Set and evaluate individual and departmental performance goals
- Hiring and training new personnel
Academy Support
Ventura, Ca.
09.2018 - 11.2019
- Manage all Academy-related support/technical issues
- Train new support agents
- Manage all B2B accounts
- Implemented support management platform streamlining support delivery
- Systemized support policies and procedures.
Sales Development
LogicMonitor
09.2017 - 10.2018
- Santa Barbara, California
- Account-Based Sales Development
- Prospect new business targets
- Research & implement a new time-saving prospecting application
Auto Mechanic
Top Shop Automotive
01.2014 - 01.2017
- Performed all manners of automotive repair from oil changes to transmission swaps.
Property Manager
Syufy Enterprises LP
07.2007 - 02.2014
- Property maintenance (asphalt patching, fence repair, plumbing, etc.)
- Receive Deliveries
- Managed a team of 3 laborers
- Vendor / Contractor Management
- Event set-up / break-down
- Forklift / Skid Steer / Front Loader operation
- Established social media presence combined with a brick & mortar marketing campaign for drive support for grand reopening resulting in 1000+ attendees opening night.
- Sole customer service point of contact during daytime hours.
Education
B.A. Liberal Studies - Business
Antioch University-Santa Barbara
12-2012
Skills
- Team Leadership
- Request Management
- Change Management
- People Management
- Project Coordination
- Scheduling
- Resource Planning
Timeline
Project Manager / LMS Administrator
Green Flower
06.2020 - Current
Manager, Academy Support
Green Flower
11.2019 - 06.2020
Academy Support
Ventura, Ca.
09.2018 - 11.2019
Sales Development
LogicMonitor
09.2017 - 10.2018
Auto Mechanic
Top Shop Automotive
01.2014 - 01.2017
Project Manager / Skilled Tradesman
CID Partners
03.2010 - Current
Property Manager
Syufy Enterprises LP
07.2007 - 02.2014
B.A. Liberal Studies - Business
Antioch University-Santa Barbara
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