JASON ESPINOSA
Fresno,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Registrar/Patient Scheduling Coordinator
Saint Agnes Medical Center
07.2017 - Current
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Coordinated cross-departmental efforts for seamless course registration and scheduling.
- Scheduled and maintained centralized appointment calendars for patients and staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained new staff members on scheduling protocols, contributing to well-prepared team of patient coordinators.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
- We use Epic to schedule patients.
- Verified insurance coverage and obtained pre-authorizations.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Followed up with patients to reschedule missed appointments.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Answered phone calls and messages for 109 +physician Saint Agnes medical facility, scheduling appointments, and handling patient inquiries.
Shift Manager
Carl's Jr
10.2014 - 06.2023
- Maintained sales per man hour
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Medical Office Assistant
Madhav Suri
08.2012 - 07.2017
- Provided prompt, polite and professional in-person and telephone customer service.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted patients and initiated processes for clients to streamline patient flow.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used intergy to schedule appointments for doctor visits and procedures.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Reduced patient waiting time with efficient scheduling and management of multiple EEG appointments.
- Ensured accurate data collection by conducting routine maintenance on EEG equipment.
- Enhanced patient comfort by effectively explaining EEG procedures and addressing concerns.
- Attached electrodes to patients using adhesives.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
- Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.
- Electromyography Technologist (EMG TESTING)
Education
CERTIFICATE - BILLING & CODING
Kaplan College - CLOVIS
Clovis, CA08.2012
High School Diploma -
Sunnyside High School
Fresno, CA06.2005
Skills
- Communication
- Customer service
- Data Entry
- Time management
- Multitasking
- Microsoft Office
- Organization
- Scheduling
- Prioritization
Timeline
Registrar/Patient Scheduling Coordinator
Saint Agnes Medical Center
07.2017 - Current
Shift Manager
Carl's Jr
10.2014 - 06.2023
Medical Office Assistant
Madhav Suri
08.2012 - 07.2017
CERTIFICATE - BILLING & CODING
Kaplan College - CLOVIS
High School Diploma -
Sunnyside High School