JASON ESTEP
Louisville,Kentucky
Summary
Project Manager with 12+ years delivering end-to-end network/security, UCaaS, and print/document solutions. Proven at driving on time, on-budget delivery by aligning customers, internal teams, and vendors while maintaining high customer satisfaction. Expertise in project planning, cost control, change management, and clear executive and customer reporting. Compliance-minded communicator experienced in regulated environments, including FCC CPNI, GLBA, and FTC Safeguards.
Overview
25
25
years of professional experience
Work History
Project Manager-II
CDK GLOBAL
Louisville, KY
05.2024 - 11.2025
- Led cross-functional teams delivering UCaaS platforms, managed network and security, laser printing, and document storage solutions across the full project lifecycle.
- Managed network security implementations supporting CPNI and GLBA compliance.
- Maintained customer relationships and satisfaction as the primary project contact.
- Developed project plans, processes, and job flows in collaboration with internal teams.
- Managed scope, schedule, and cost changes through formal change control.
- Coordinated with customers, internal teams, and suppliers to ensure accurate, timely, and seamless execution of projects from planning through delivery.
- Prepared customer and internal reports supporting project status and timelines.
- Utilized Salesforce to maintain project documentation and forecasting.
Project Manager-III
WINDSTREAM COMMUNICATIONS
Louisville, KY
01.2012 - 01.2024
- Oversaw end-to-end technical projects, coordinating teams, vendors, and customers to ensure on-time delivery and high customer satisfaction (45 NPS).
- Developed and led a Client and Agent Success Program to resolve at-risk projects and improve customer relationships.
- Reviewed estimates, SOWs, and procedures to define requirements and dependencies.
- Served as subject matter expert, providing training & support to the PM team.
- Evaluated pricing and vendor cost changes to support project planning and approvals.
Sales Engineer
WINDSTREAM COMMUNICATIONS
Louisville, KY
08.2000 - 01.2012
- Collaborated with sales to guide solution design and support client sales.
- Analyzed customer requirements supporting RFPs and service opportunities.
- Partnered with sales to deliver solution presentations and demos.
Education
Bachelor of Science - Organizational Leadership and Learning
University of Louisville
Louisville, KY05.2027
Skills
- Project Planning & Scheduling
- Budget & Cost Control
- Customer Relationship Management
- Vendor Coordination
- Change Management
- Risk Management
- Governance & Documentation
- Executive & Customer Reporting
- Issue Resolution & Escalation
- Microsoft Office
- Salesforce
- Customer Service
Websites
Timeline
Project Manager-II
CDK GLOBAL
05.2024 - 11.2025
Project Manager-III
WINDSTREAM COMMUNICATIONS
01.2012 - 01.2024
Sales Engineer
WINDSTREAM COMMUNICATIONS
08.2000 - 01.2012
Bachelor of Science - Organizational Leadership and Learning
University of Louisville