- Video Gaming
- Movies and TV shows
- Music
- Anything I can enjoy being Homebound
Jason Ettenberger
Customer service expert
Osage,IA
Summary
Dynamic Customer Support Specialist with a proven track record at SupportNinja, excelling in effective problem resolution and customer relationship management. Recognized for enhancing customer satisfaction through empathetic communication and creative issue resolution, consistently fostering loyalty and repeat business. Adept at managing high call volumes while maintaining exceptional service standards. Everything I do has the customer or patient and all of their concerns at the front of my mind. Phone calls people don't want to make, need not be unpleasant.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
SupportNinja
10.2017 - 07.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Sales Associate, Sales Manager
American TV Appliance & Furniture
02.2008 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
GED -
Enterprise State Junior College
Enterprise, ALSkills
- Effective problem resolution
- Conflict resolution skills
- Customer relationship management (CRM)
- CRM software
- Accurate data entry
- Technical support assistance
- Customer service expertise
- Effective conflict resolution
- Real-time chat assistance
- Expertise in product features and benefits
- Focused listening
- Sales support
- Customer interaction skills
- Efficient appointment management
- Customer support for products and services
- Effective issue resolution skills
- Customer service excellence
- Empathy and patience
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Issue troubleshooting
- Analytical thinking
- Remote support tools
- Attention to detail
- Customer service
- Collaborative team player
- Interpersonal skills
- Customer communication and empathy
- Customer service expert
- Support services
- Highly professional
- Friendly and patient
- Call center operations
- Creative issue resolution
- Incoming call management
- Remote technical support
Interests
I am disabled and homebound I get SSI disability and cand only make so much a month and keep my benefits
Timeline
Customer Support Specialist
SupportNinja
10.2017 - 07.2025
Sales Associate, Sales Manager
American TV Appliance & Furniture
02.2008 - 11.2012
GED -
Enterprise State Junior College