Jason Evangelista

Account Manager_ Sales

Metropolitan Supply

07.2002 - Current

Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
Presented professional image consistent with company's brand values.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Trained new employees on customer service, money handling and organizing strategies.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Kept detailed records of daily activities through online customer database.
Selected correct products based on customer needs, product specifications and applicable regulations.
Developed and implemented strategies to increase client retention.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Built relationships with customers and community to promote long term business growth.
Set and achieved company defined sales goals.
Improved overall team productivity by implementing best practices in organization and time management.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Actively participated in networking events within the industry, expanding professional connections and generating leads.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

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