Jason Farmer
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Glenville-Cashiers EMS
09.2018 - Current
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Assessed medical conditions of patients in pre-hospital settings.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Volunteer Firefighter
Lake Toxaway Fire Rescue
09.2012 - Current
- Administered first aid and conducted emergent response management.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Served as a role model to aspiring firefighters through mentorship, training support, and sharing of professional experiences.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Operated hoses, pumps, ladders and other firefighting equipment.
Assistant Manager
Superior Plus Propane- Freeman Gas
04.2010 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bobtail Driver
Superior Plus Propane- Freeman Gas
04.2010 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Collaborated with dispatchers for effective communication regarding route changes and delivery updates.
- Implemented best practices for safe driving habits which led to fewer traffic violations on record.
- Demonstrated attention to detail in maintaining cleanliness both inside and outside the bobtail truck regularly.
- Acquired extensive knowledge of local roads, reducing travel time between destinations significantly.
- Conducted thorough pre-trip inspections for safe vehicle operation and minimal downtime.
- Self-motivated, with a strong sense of personal responsibility.
- Improved on-time delivery rates with meticulous planning and time management.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Lead Installer
Superior Plus Propane-Freeman Gas
04.2010 - Current
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Improved customer satisfaction by providing efficient and accurate installations.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Streamlined installation processes for increased productivity and faster project completion.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Operated tools, equipment, and machinery according to safety standards.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Firefighter
Cashiers-Glenville Fire Department
03.2006 - Current
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Enhanced community safety by responding to various emergency situations, including fires, medical emergencies, and hazardous materials incidents.
- Efficiently extinguished structural fires using specialized tools and equipment designed for specific types of blazes.
- Promoted a positive image of the fire department by interacting professionally with the public and other agencies during calls for service.
- Engaged in physical fitness activities regularly to maintain peak performance levels required for emergency response situations.
- Advanced firefighting skills through continuous professional development, attending workshops and conferences relevant to the field.
- Assisted in rescue operations during natural disasters, such as floods or storms, providing aid to affected residents.
- Demonstrated strong leadership skills while serving as a crew leader on multiple occasions, guiding team members to complete tasks efficiently and safely.
- Provided life-saving medical assistance by administering CPR or First Aid until paramedics arrived on scene.
Education
No Degree - Paramedicine
Southwestern Community College
Sylva, NCHigh School Diploma -
Blue Ridge School
Cashiers, NC05-2003
Skills
- Customer service
- Team leadership
- Decision-making
- Customer relations
- Goal setting
- Workload management
- Staff management
- Retail operations
- Team building
- Employee scheduling
- Safe driving practices
- Commercial driver's license
- Emergency response readiness
- Strong work ethic
- Time management
- Safe driving
- Dependable and reliable
- Power tools operation
- Mechanical aptitude
- System installations
- Task delegation
- Hand tools operation
- Attention to detail
- Quality checks
- Inventory accountability
- Structural firefighting
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Emergency response
- Emergency scene management
- Leadership and supervision
- Search and rescue techniques
Accomplishments
- Supervised team of (2) installers, (2) service techs, (4) bobtail drivers.
- Multiple certifications on PERC
- NC FF 1&2 Certified
- NC Hazardous Material Tech Certified
- NC EMT Certified
Certification
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV).
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association (AHA).
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration (FMCSA).
- Hazardous Materials Awareness and Operations Certification - Pro Board Fire Service Professional Qualifications System (ProBoard).
- Emergency Vehicle Operator Course Certificate– Various States' Departments of Transportation.
- Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
- Swiftwater Rescue Technician – State or Local Government Agencies or Third-Party Organizations.
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Timeline
Emergency Medical Technician
Glenville-Cashiers EMS
09.2018 - Current
Volunteer Firefighter
Lake Toxaway Fire Rescue
09.2012 - Current
Assistant Manager
Superior Plus Propane- Freeman Gas
04.2010 - Current
Bobtail Driver
Superior Plus Propane- Freeman Gas
04.2010 - Current
Lead Installer
Superior Plus Propane-Freeman Gas
04.2010 - Current
Firefighter
Cashiers-Glenville Fire Department
03.2006 - Current
No Degree - Paramedicine
Southwestern Community College
High School Diploma -
Blue Ridge School