Jason Fay
Jane Lew,WV
Summary
Talented Administrator with a Top Secret Clearance who is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Creative Operations Specialist, skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mid-Level Research Analyst
Credence Management Solutions
Clarksburg, WV
08.2018 - 01.2022
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Applied new and advanced tools and techniques to intelligence cycle, addressing complex challenges with emphasis on big data analytics and data visualization.
- Reported on incidents, suspensions and other concerns to supervisory personnel.
- Collected sworn written and recorded statements backing up investigations.
- Determined case direction based on reviews of wide-ranging information.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Managed over 50 Cases at one time.
- Analyzed statistical data using both modern and traditional methods.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Created plans and communicated deadlines to complete projects on time
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
Administrator - Business Operations
Lightburns Family Diner
Jane Lew, WV
01.2017 - 11.2021
- Processed employee expense reports quickly to prevent delays in payouts.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Managed day-to-day development issues.
- Translated business priorities into implementable actions.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Prepared operational and salary budgets.
- Used measurements, analysis and process alternatives to arrive at best practices.
Correctional Officer II
West Virginia Department Of Corrections
Grafton, WV
07.2017 - 08.2018
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Received and accounted for personal possessions and determined inmate work assignments.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Identified facility openings and designated inmates to housing units.
- Completed intake paperwork, fingerprints and searches.
- Supervised over 150 Inmates in 12 hour shift
- Completed intake paperwork, fingerprints and searches
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Booked new inmates into facility and processed inmates for release
- Inspected work sites and crew trucks for contraband, cleanliness and safety
Security Officer II
Children's Hospital Of Philadelphia, CHOP
Philadelphia, PA
11.2014 - 07.2017
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Secured over 10 doors in offices and main building
General Manager Administration
Philly Boyz Appliances
Philadelphia, PA
05.2009 - 01.2015
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system
Surgery Coordinator
Pennsylvania SPCA
Philadelphia, PA
02.2012 - 11.2014
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Obtained payments from patients and scanned identification and insurance cards.
- Obtained financial contributions and supplies, acquiring over $30000 in donations.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed inventory ordered new supplies and maintained optimal storage to meet expected needs.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
Education
Bachelor of Arts - Business Administration
American Military University
Charlestown WV06.2022
Skills
- Customer Demographics
- Data Collection and Analysis
- Developing Presentations and Reports
- Customer Service
- Microsoft Office Suite
- Documentation and reporting
- Office administration
- Financial leadership
- Performance improvement
- Project Management
- Business administration
Certification
Top Secret Clearance
Fire Fighter 1 Certification (WVU)
Fire Fighter 2 Certification (WVU)
Hazmat Awareness Certification (WVU)
Hazmat Operations Certification (WVU)
Hazmat Mass decon and technical decontamination (WVU)
IS-00100.c Introduction to Incident Command System (FEMA)
IS-00200.c Basic Command System for Initial Response (FEMA)
IS-00800.d National Response Framework (FEMA)
IS-00700.b An Introduction to the National Incident Management System (FEMA)
IS-00005.a Introduction to Hazardous Materials (FEMA)
IS-0035.22 FEMA Safety Orientation 2022 (FEMA)
Basic Life Support CPR (American Heart Association)
Military Service
U.S Army Infantry/Military Police 10/2010 - 10/2018
Timeline
Mid-Level Research Analyst
Credence Management Solutions
08.2018 - 01.2022
Correctional Officer II
West Virginia Department Of Corrections
07.2017 - 08.2018
Administrator - Business Operations
Lightburns Family Diner
01.2017 - 11.2021
Security Officer II
Children's Hospital Of Philadelphia, CHOP
11.2014 - 07.2017
Surgery Coordinator
Pennsylvania SPCA
02.2012 - 11.2014
General Manager Administration
Philly Boyz Appliances
05.2009 - 01.2015
Bachelor of Arts - Business Administration
American Military University
Top Secret Clearance
Fire Fighter 1 Certification (WVU)
Fire Fighter 2 Certification (WVU)
Hazmat Awareness Certification (WVU)
Hazmat Operations Certification (WVU)
Hazmat Mass decon and technical decontamination (WVU)
IS-00100.c Introduction to Incident Command System (FEMA)
IS-00200.c Basic Command System for Initial Response (FEMA)
IS-00800.d National Response Framework (FEMA)
IS-00700.b An Introduction to the National Incident Management System (FEMA)
IS-00005.a Introduction to Hazardous Materials (FEMA)
IS-0035.22 FEMA Safety Orientation 2022 (FEMA)
Basic Life Support CPR (American Heart Association)
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