Jason Fedrow
Kankakee,IL
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
11.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
Key City Liquors
08.2020 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
General Labor Construction Worker
Aberdeen Construction
10.2016 - 07.2020
- Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Collaborated with team members to complete challenging tasks, demonstrating strong problem-solving abilities.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Played a key role in the completion of numerous successful construction projects by effectively working with team members, supervisors, and clients alike.
Education
High School Diploma -
Herscher High School
Herscher, IL06-1996
No Degree - Construction
Kankakee Area Career Center
Bourbonnais, IL06-1996
Timeline
Customer Service Representative
The UPS Store Inc.
11.2022 - Current
Manager
Key City Liquors
08.2020 - 10.2022
General Labor Construction Worker
Aberdeen Construction
10.2016 - 07.2020
High School Diploma -
Herscher High School
No Degree - Construction
Kankakee Area Career Center
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