Jason Ferguson
Oklahoma City,OK
Summary
At Robyn Promotions & Printing, Inc., I spearheaded inventory and shipping operations, enhancing system accuracy by 30% and leading a team to peak efficiency. My expertise in order processing and team leadership, coupled with a knack for resolving complex customer issues, underscores my proactive approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Inventory Manager
Robyn Promotions & Printing, Inc.
Oklahoma City, OK
11.2023 - 11.2024
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Shipping Manager
Robyn Promotions & Printing, Inc.
Oklahoma City, OK
07.2019 - 11.2024
- Organized and managed the loading, unloading, packing and shipping of products.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
- Handled customer complaints related to shipping issues promptly and professionally.
- Identified opportunities for improvement within the current operations process flow.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Inspected item packaging, labels and barcodes for accuracy.
Customer Service Representative
Robyn Promotions & Printing, Inc.
Oklahoma City, OK
07.2007 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Order Processing Specialist
Robyn Promotions & Printing, Inc.
Oklahoma City, OK
07.2007 - 07.2019
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Coordinated with customers regarding order changes, cancellations, and returns.
- Maintained detailed records of all orders received and shipped.
- Provided support to other departments during peak order periods.
- Communicated with vendors regarding product availability and delivery timelines.
- Collaborated closely with warehouse staff to ensure timely shipment of products.
Shipping Clerk
Robyn Promotions & Printing, Inc.
Oklahoma City, OK
09.2005 - 07.2007
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
Education
High School Diploma -
Edmond Santa Fe
Edmond05-1999
Skills
- Product replenishing
- Bookkeeping
- Order processing
- Cycle counting
- Inventory reporting
- Team leadership
- Shipping and receiving
- Stock replenishment
- Supplier relations
Timeline
Inventory Manager
Robyn Promotions & Printing, Inc.
11.2023 - 11.2024
Shipping Manager
Robyn Promotions & Printing, Inc.
07.2019 - 11.2024
Customer Service Representative
Robyn Promotions & Printing, Inc.
07.2007 - 07.2019
Order Processing Specialist
Robyn Promotions & Printing, Inc.
07.2007 - 07.2019
Shipping Clerk
Robyn Promotions & Printing, Inc.
09.2005 - 07.2007
High School Diploma -
Edmond Santa Fe
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