Jason Ferrell
Stanley,North Carolina
Summary
Experienced Crew Leader at Hubbard Floors, skilled in crew management and OSHA safety protocols, driving a 20% increase in team productivity. Adept at proactive problem-solving and effective communication, fostering collaboration and ensuring quality control to consistently exceed project goals and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Crew Leader
Hubbard Floors
Statesville, NC
03.2025 - Current
- Oversaw daily crew operations, ensuring adherence to safety protocols and quality standards.
- Trained new team members on installation techniques and equipment usage.
- Coordinated workflow among crew members to optimize project efficiency and productivity.
- Monitored inventory levels, facilitating timely procurement of materials for projects.
- Implemented process improvements that enhanced overall team performance and reduced downtime.
- Conducted regular inspections of completed work, ensuring compliance with company specifications.
- Provided ongoing mentorship to junior staff, fostering skill development and teamwork.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Lead Fence Installer
Austin Roberston Fencing and Stain
Statesville, NC
09.2024 - Current
- Supervised fence installation projects, ensuring adherence to safety standards and quality control measures.
- Trained new team members on best practices for fence installation and equipment operation.
- Coordinated material procurement and inventory management to streamline project timelines.
- Assessed site conditions and developed customized fencing solutions based on client specifications.
- Implemented process improvements that enhanced efficiency and reduced installation time across multiple projects.
- Established strong client relationships through effective communication and understanding of project needs.
Lead Fence Installer
Landmark Global
Denver, NC
09.2017 - 08.2021
- Oversaw daily crew operations, ensuring adherence to safety protocols and quality standards.
- Trained new team members on installation techniques and equipment usage.
- Coordinated workflow among crew members to optimize project efficiency and productivity.
- Monitored inventory levels, facilitating timely procurement of materials for projects.
- Implemented process improvements that enhanced overall team performance and reduced downtime.
- Conducted regular inspections of completed work, ensuring compliance with company specifications.
- Provided ongoing mentorship to junior staff, fostering skill development and teamwork.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Driver
DoorDash
Denver, NC
07.2023 - 11.2024
- Assisted new drivers by sharing best practices for effective driving and passenger interaction.
- Monitored vehicle performance metrics to ensure reliability and address maintenance needs promptly.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
Driver
Lyft
Hickory, NC
05.2022 - 06.2023
- Navigated diverse routes efficiently, ensuring timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and adherence to safety protocols for optimal driving conditions.
- Communicated effectively with passengers, enhancing customer satisfaction through attentive service.
- Managed in-app navigation systems to optimize travel times and minimize delays.
- Adapted to changing traffic patterns, demonstrating flexibility in dynamic environments.
- Provided feedback on route effectiveness, contributing to overall operational improvements.
Education
No Degree - Engineering
ITT Technical Institute
Charlotte, NCSkills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Heavy lifting
- Crew coordination
- New hire training
- Work Planning and Prioritization
- Equipment maintenance
- Safety protocols and procedures
- Issue troubleshooting
- Documentation and reporting
- Verbal and written communication
- Proactive problem-solving
- Team management
- Delegating work
- Equipment inspection
- Task prioritization
- Employee management
- Schedule planning
- Heavy machinery operation
- Quality control
- Rational Decision-making
- Jobsite safety
- Crew scheduling
- Product knowledge
- Project management
- Dress code enforcement
- OSHA requirements
- Job site evaluation
- Professional appearance
- Job assignments
- Work order management
- Customer relationship management (CRM)
- Staff support
- Meeting participation
- Machinery repairs
- Onboarding and training
- Personnel management
- Workforce management
- OSHA
- Project planning
- Electrical systems
- Material safety data sheets
- Job planning
Timeline
Crew Leader
Hubbard Floors
03.2025 - Current
Lead Fence Installer
Austin Roberston Fencing and Stain
09.2024 - Current
Driver
DoorDash
07.2023 - 11.2024
Driver
Lyft
05.2022 - 06.2023
Lead Fence Installer
Landmark Global
09.2017 - 08.2021
No Degree - Engineering
ITT Technical Institute