Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jason Fessel

Athens,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Systems Engineer I/ 40 Hour Work Week

Parsons Government Services
08.2021 - Current
  • Documented system configuration, mapping and processes.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Collaborated with executive team to define business requirements and systems goals.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Checked for accuracy and functionality during implementation of new systems.
  • Created flowcharts, diagrams and other documentation.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Performed cost-benefit and ROI analyses for proposed systems.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Built databases and table structures for web applications.

Associate Systems Engineer/ 40 Hour Work Week

Parsons Government Services
01.2016 - 08.2021
  • Interacted with suppliers, contractors and customers to identify material problems and process resolutions.
  • Worked with vendors and other departments to improve quality of products and test yields.
  • Performed audits of products to verify conformity to regulation requirements.
  • Performed HEMP testing to identify and evaluate errors and failures.
  • Collaborated with executive team to define business requirements and systems goals.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Checked for accuracy and functionality during implementation of new systems.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Created flowcharts, diagrams and other documentation.
  • Verified compliance with applicable performance metrics and compatibility expectations.

CNC Programmer/ 60 Hour Work Week

Heartland Electronics & Cable Assembly
01.2015 - 01.2016
  • Reviewed CNC designs for pre-production errors, eliminating design flaws to reduce raw material waste.
  • Created instructions for machinists and reviewed 3D CAD design blueprints.
  • Analyzed job orders and performed necessary calculations while modifying existing programs for increased efficiency.
  • Checked completed programs by running simulations and tests while preparing geometric layout of designs using task-specific software.
  • Translated work orders and blueprints into machining parameters and plans.
  • Worked closely with clients to establish specifications and system designs.
  • Loaded feed mechanisms by lifting stock into position and verified settings by measuring positions.
  • Programmed various computer numerically controlled tools to accurately produce parts according to specifications.
  • Studied blueprints to understand specifications and adjusted machines to produce quality parts.
  • Calculated dimensions, tool selection and machine speeds from new orders.
  • Handled preventive maintenance and minor repairs on machines to sustain performance.
  • Studied orders to determine required machine sequences and tools to achieve desired results.
  • Established and maintained effective communication with clients to promote accuracy of programmed components.
  • Identified required reference points, paths and hole locations for pieces.
  • Developed and implemented safety protocols for programming and using CNC tools.
  • Used CAD software to produce geometric layouts for production.

Troubleshooting Technician/ 40 Hour Work Week

PALCO Telecom/Alliance HR
01.2014 - 08.2014
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Applied critical thinking and research to address complex issues.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Addressed routine equipment maintenance according to established schedule.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Customer Service Representative/ 40 Hour Work Week

DIRECTV
05.2011 - 07.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Electrical Engineering Technology -

ITT Technical Institute - Indianapolis
Indianapolis, IN
12.2015

Skills

  • Technical Support
  • Hardware Integration
  • Requirements Analysis
  • Field Testing
  • Data Analysis
  • Cost Estimates
  • Testing Procedure Development
  • Technical Analysis
  • Diagnosis and Troubleshooting
  • Time Management
  • Technical Support and Assistance
  • Lab and Field Testing
  • Modeling Tools CAMEO & CAD
  • Requirements Gathering and Analysis
  • Engineering Standards
  • Spectrum Supportability
  • Technical Documentation
  • Reporting and Analysis
  • Performance Troubleshooting
  • Site Auditing
  • Company Standards
  • Field Surveying
  • Testing Understanding
  • Spectrum Management
  • Product Development and Improvement
  • Model-Based System Engineering

Accomplishments

  • Used Microsoft Excel to develop frequency assignment tracking spreadsheets for multiple site locations.
  • Used Microsoft Excel to develop and manage monthly agenda items for the monthly Spectrum Management Meeting.
  • Updated and Maintained Core Standards Requirements Database.
  • Developed briefings on Core Standard updates and presented for peer reviews.
  • Support requirements writing, review, and tracing.

Certification

  • Secret Security Clearance- since 2016 re-evaluated and re-approved 2023
  • Model-Based Engineering with SysML: Pratical Experience Using CATIA Magic (CAMEO) Training- 2021
  • Microsoft Office (Word, Excel and PowerPoint)-2016
  • CAD Software-2015
  • Spectrum XXI- 2017
  • Joint Spectrum Data Repository- 2017
  • Host Nation Spectrum Worldwide- 2017
  • End 2 End Spectrum Supportability-2017
  • The International Council on Systems Engineering Certification (INCOSE)- In progress 2024

Timeline

Systems Engineer I/ 40 Hour Work Week

Parsons Government Services
08.2021 - Current

Associate Systems Engineer/ 40 Hour Work Week

Parsons Government Services
01.2016 - 08.2021

CNC Programmer/ 60 Hour Work Week

Heartland Electronics & Cable Assembly
01.2015 - 01.2016

Troubleshooting Technician/ 40 Hour Work Week

PALCO Telecom/Alliance HR
01.2014 - 08.2014

Customer Service Representative/ 40 Hour Work Week

DIRECTV
05.2011 - 07.2012

Electrical Engineering Technology -

ITT Technical Institute - Indianapolis
  • Secret Security Clearance- since 2016 re-evaluated and re-approved 2023
  • Model-Based Engineering with SysML: Pratical Experience Using CATIA Magic (CAMEO) Training- 2021
  • Microsoft Office (Word, Excel and PowerPoint)-2016
  • CAD Software-2015
  • Spectrum XXI- 2017
  • Joint Spectrum Data Repository- 2017
  • Host Nation Spectrum Worldwide- 2017
  • End 2 End Spectrum Supportability-2017
  • The International Council on Systems Engineering Certification (INCOSE)- In progress 2024

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Jason Fessel