Jason Fielder
Las Cruces,NM
Summary
Ambitious Managers brings friendly, outgoing nature over more than 14 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs. Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 14 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated student interested in applying excellent communication and interpersonal skills to a Assisstant role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Carl's Jr
Las Cruces, NM
04.2016 - Current
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Evaluated current processes within the store environment to identify areas of improvement.
- Managed daily operations of the store, including scheduling and supervising staff.
- Helped team develop specialized projects, events and promotions.
- Developed marketing plans to promote products or services offered by the company.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Food Truck Manager
McDonald's
Las Cruces, NM
02.2015 - 03.2016
- Delegated work to staff, setting priorities and goals.
- Created a system for tracking customer orders and payments.
- Coordinated with business owners and [Job title]s to approve truck placement in front of businesses.
- Researched high foot-traffic areas to maximize profits during peak hours of operation.
- Prioritized service to develop relationships and improve customer regularity.
- Established relationships with local businesses in order to gain access to parking spaces for the food truck.
- Organized staffing for busy peak periods, ensuring adequate coverage of all shifts.
- Performed routine maintenance checks on equipment such as grills and fryers.
- Provided customer service training sessions for staff members.
- Distributed food to service staff for prompt delivery to customers.
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected trucks daily before operating them in order to ensure safety protocols were followed.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
House Manager
Imagines Home Health
Albuquerque, NM
03.2000 - 03.2006
- Explained goals and expectations required of trainees.
- Collaborated with housing administration to purchase new units when necessary.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Conducted required fire drills and emergency preparedness drills.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Delegated work to staff, setting priorities and goals.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Swept and damp-mopped private stairways and hallways.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Highland High School
Albuquerque, NM01.1994
Skills
- Team Leadership Strength
- Business Operations Knowledge
- Employee Relations
- Workflow Coordination
- Employee Scheduling
- Operations Management
- Food Safety and Sanitation
- Staff Management
- Budget Control
- Program Administration
- Sales Forecasting
- Financial Reporting
- Sales Coaching
- Inventory Control
- Budgeting and Cost Control
Certification
Food Handlers Certified , Covid 19 Certified
Languages
English
Professional
Timeline
Assistant General Manager
Carl's Jr
04.2016 - Current
Food Truck Manager
McDonald's
02.2015 - 03.2016
House Manager
Imagines Home Health
03.2000 - 03.2006
High School Diploma -
Highland High School
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