Jason Fielder
Las Cruces,NM
Summary
Dynamic General Manager with a proven track record at Carl's Jr, Popeye's and Mc Donald's excelling in operations management and team leadership. Spearheaded initiatives that boosted sales and enhanced customer relations, while implementing effective training programs. Adept at problem resolution and fostering a motivated workforce, consistently achieving performance improvement and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Carls Jr
Las Cruces, NM
04.2017 - 08.2025
- Assisted in daily operations, ensuring compliance with company standards and policies.
- Supported team in maintaining efficient workflow and customer service excellence.
- Learned operational processes and safety protocols to enhance workplace efficiency.
- Collaborated with staff to address issues, improving overall team performance.
- Engaged in training sessions to develop skills relevant to management practices.
- Contributed to inventory management by accurately tracking supplies and resources.
- Participated in team meetings, sharing insights for process improvements and efficiencies.
- Adapted quickly to changes in procedures, demonstrating flexibility and commitment to quality service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
General Manager
Popeyes Chicken
Clovis, NM , Alamogordo NM, Las Cruces NM
08.2024 - 03.2025
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Truck Manager
McDonald's
Las Cruces, NM
03.2015 - 04.2017
- Oversaw daily logistics operations, ensuring timely delivery and optimal fleet utilization.
- Implemented safety protocols and training programs to enhance team performance and compliance.
- Coordinated maintenance schedules for trucks, reducing downtime and increasing operational efficiency.
- Streamlined inventory management processes, improving accuracy in tracking shipments and supplies.
Education
GED -
Highland High
Albuquerque, NM01-2004
Skills
- Leadership and team building
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Training and development
- Staff supervision
- Employee scheduling
- Motivation
- Schedule management
- Labor cost controls
- Deadline oriented
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 2 percent growth of customer base in a month span.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
- Certified Serv Safe Certification , Covid 19 certification .Also Learn2Serve Food Safety Management Principles all Current until 2029
Timeline
General Manager
Popeyes Chicken
08.2024 - 03.2025
General Manager
Carls Jr
04.2017 - 08.2025
Truck Manager
McDonald's
03.2015 - 04.2017
GED -
Highland High