Jason Fightmaster
Brownstown Township,MI
Summary
Experienced in customer relationship management, ensuring high levels of customer satisfaction and retention. Utilize persuasive communication techniques to drive sales and foster customer loyalty. Proven track record of collaborating with team members to achieve sales objectives and maintain a positive store environment. Sales professional with a solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
2026
2026
years of professional experience
Work History
Property Manager
Eloise Asylum
11.2024 - Current
- Diagnose and repair equipment
- Building repairs
- Event build (haunted asylum including wiring props and boards)
- Property Maintenance
- Parts management
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed property renovations, ensuring timely completion and minimal disruption
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Streamlined property maintenance processes for increased efficiency and lower costs.
Service Technician
Fraza
04.2023 - 11.2024
- Service batteries and charges including PM’s
- Quickly and effectively solve customers’ challenges
- Train fellow Technicians
- Maintain company vehicle for service
- Maintain quality control
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Property Manager
30712 Michigan Ave LLC (Eloise Asylum)
01.2021 - 01.2023
- Diagnose and repair equipment
- Building repairs
- Event build (haunted asylum including wiring props and boards)
- Property Maintenance
- Managed property renovations, ensuring timely completion and minimal disruptions.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
Service Technician
Alpine Power Systems
09.2014 - 03.2021
- Service batteries and Chargers including PM
- Quickly and effectively solve customers’ challenges
- Train fellow Technicians
- Maintain quality control
- Load Test and Gravity Spec on Batteries
- Maintain company vehicle for service
- Fork Lift Cert
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Service Advisor
National Rv Detroit
01.2012 - 01.2014
- Service/parts/warranty
- Inventory
- Schedule Customer appointments and walk through
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Sales Associate
Right Choice Tickets
- Built relationships with customers to encourage repeat business.
- Online Sales
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Solved customer challenges by offering relevant products and services.
Commercial Parts Pro Manger
Advance Auto Parts
01.2010 - 09.2012
- Internet/Commercial Sales
- Retail Sales
- Warehouse Stock/Inventory
- Daily corporate sales reports
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service
Silver Seal
- Internet Sales
- Warranty claims
- Customer Service
- Technical Support
- Enhanced company reputation through excellent customer service and professional demeanor.
- Developed loyal customer base by providing excellent customer service.
- Managed high call volume while maintaining exceptional customer service standards.
General Manager
Ron’s Vehicle Services
01.2000 - 01.2009
- Training
- Warranty claims
- Billing
- Time Management
- Customer Service
- Technical Support
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Education
Westland Christian Academy
Westland, Michigan01.2000
Skills
- Experience
- To use my proven skills and education to assist my employer and coworkers in meeting and exceeding the goals it has set for itself and its customers I have successful experience in customer service and support with recognized strengths in account maintenance I have over 20 years mechanic experience and am willing to learn new skills OSHA certified also CPR trained
- Mechanical and Electrical Skills
- Electrical systems integration, digital multi-meter, knowledge of functional use of many assorted hand tools, mechanical and electrical troubleshooting, general machine maintenance, blueprint and wiring schematic analysis
- Professional tools
- Experience using Microsoft Office Suite; Word, PowerPoint, Excel, Outlook
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Excellent people skills
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Complex Problem-solving
- Upselling
- Professional demeanor
- Retail store operations
Timeline
Property Manager
Eloise Asylum
11.2024 - Current
Service Technician
Fraza
04.2023 - 11.2024
Property Manager
30712 Michigan Ave LLC (Eloise Asylum)
01.2021 - 01.2023
Service Technician
Alpine Power Systems
09.2014 - 03.2021
Service Advisor
National Rv Detroit
01.2012 - 01.2014
Commercial Parts Pro Manger
Advance Auto Parts
01.2010 - 09.2012
General Manager
Ron’s Vehicle Services
01.2000 - 01.2009
Sales Associate
Right Choice Tickets
Customer Service
Silver Seal
Westland Christian Academy
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