JASON FINCHER
Norfolk,VA
Summary
Dynamic IT and customer service professional with a proven track record at companies like World Access, enhancing system efficiency and customer satisfaction. Efficient in Windows OS, Office, Hardware and Software, with exceptional problem-solving abilities and a positive attitude, I significantly streamline operations and support team collaboration.
Overview
26
26
years of professional experience
Work History
Team Associate – Electronics Department
Walmart
08.2024 - Current
- Provide excellent customer service by assisting with product selections, answering questions, and offering knowledgeable recommendations in the electronics department
- Ensure that electronics products are displayed neatly and accurately
- Monitor stock levels, replenish merchandise as needed, and handle pricing updates
- Assist in setting up promotions, sales events, and displays to maximize sales and meet store objectives
- Perform regular inventory checks and manage the receiving and stocking of new merchandise
- Report any discrepancies or issues to the department manager
- Provide basic technical support for electronic products, including troubleshooting and product demonstrations
- Keep the electronics department clean, organized, and visually appealing to enhance the shopping experience
Personal Caregiver
Home
Chester, VA
01.2005 - 01.2022
- Assist in person home care for my father, which includes; Assistance with shower/washing, and getting dressed for the day
- Responsibilities also included cleaning and maintaining the occupancy, cooking meals, taking out the trash, and acting as a liaison between my father and his nurses within the Adult Care Center
IT Support Center Analyst/Help Desk
World Access
Richmond, VA
08.2004 - 01.2008
- Served as Tier I/Support Center Specialist providing support to the end user regarding any Tier I related issues in which tickets would be resolved or assigned
- Also served as a Desktop Support/Network Services associate if the situation arises
- Operated daily system backups including the AS/400 system
- Rebuilt and refreshed new PCs that needed to be set up on a timely basis
- Maintained the integrity of the Wide Area Network
IT Support Center Analyst Administrative Services Technician I/II
World Access
Richmond, VA
04.2000 - 08.2004
- Served as a liaison between customers and the members of the Bankcard Claims staff
- Opened all incoming mail and scanned it into the Imaging System
- Set up new claims
- Matched mail documents to the existing claim
- Helped implement the newest Image Scanners and new Imaging System
- Assisted the PeopleSoft team with incorporating the new environment to the Bankcard department
Secured Card Representative
Capital One Financial Services
Richmond, VA
09.1998 - 04.1999
- Answered incoming customer inquiries regarding their credit card accounts
- Set up online payments to ensure payment continuity
- Assisted the Information Technology/Help Desk team in troubleshooting the Unisys system
- Provided a variety of ideas, in which daily operation will be more streamlined and efficient
Education
Bachelor of Science - Computer Science
Colorado Technical University
06.2023
Support Center Analyst Training -
HDI(Help Desk Institute
01.2008
Skills
- Java
- Microsoft Windows
- Peoplesoft
- Python
- Microsoft Office
- AS/400
- Decision-making capacity
- Complaint resolution
- Computer skills
- Workflow optimization
- Adaptability and flexibility
- Teamwork and collaboration
- POS systems
- Technical support
- Leadership qualities
- Data entry
- Positive attitude
- Product knowledge
- Complex Problem-solving
Websites
Training
Network + Certification Training, New Horizons
Accomplishments
- Colorado Technical University "President's List" honors consecutively from 6/23-12/24.
Timeline
Team Associate – Electronics Department
Walmart
08.2024 - Current
Personal Caregiver
Home
01.2005 - 01.2022
IT Support Center Analyst/Help Desk
World Access
08.2004 - 01.2008
IT Support Center Analyst Administrative Services Technician I/II
World Access
04.2000 - 08.2004
Secured Card Representative
Capital One Financial Services
09.1998 - 04.1999
Bachelor of Science - Computer Science
Colorado Technical University
Support Center Analyst Training -
HDI(Help Desk Institute