Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Finnimore

Aurora,CO

Summary

Forward-thinking Computer Technician bringing 7 years of experience. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Windows, Mac Os. and Microsoft Office

Overview

9
9
years of professional experience

Work History

Geek Squad Double Agent PC

Best Buy
07.2021 - Current
  • Recommended new and replacement hardware and software purchases.
  • Set up and maintained user accounts and client access.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Restored data on computers and office machines.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Generated reports for customer service issues and repair records.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Worked on and with (Windows, Apple Mac OS, Outlook, ) repairing processes to minimize day-to-day downtime and increase overall productivity.

Advanced Pc Repair Agent

Best Buy
07.2018 - 07.2021
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Recommended new and replacement hardware and software purchases.
  • Recovered critical information from data back ups to restore functionality.

Team Leader Manager

Best Buy
01.2017 - 07.2018
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Facilitated meetings to communicate team performance goals and results.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
05.2004

Skills

  • Cloud Computing
  • Issue Resolution
  • Reports and Documentation
  • Client Rapport-Building
  • Software Troubleshooting
  • Customer Relationship Management
  • Network Operations
  • Analytical Thinking
  • Team Leadership
  • Honesty and Integrity
  • MS Office

Timeline

Geek Squad Double Agent PC

Best Buy
07.2021 - Current

Advanced Pc Repair Agent

Best Buy
07.2018 - 07.2021

Team Leader Manager

Best Buy
01.2017 - 07.2018

High School Diploma -

Osceola High School

Similar Profiles

CREATE PROFILE