Jason Fisher
Buckeye,AZ
Summary
Dedicated Service Advisor with extensive experience in repair order processing and vehicle assessment. Recognized for strong attention to detail and time management skills, contributing to improved workflow and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
Surprise, AZ
10.2020 - Current
- Processed repair orders accurately, ensuring timely service completion.
- Managed customer interactions, addressing inquiries and delivering detailed service information.
- Conducted vehicle inspections to assess damage and recommend necessary repairs.
- Collaborated with technicians for precise repair estimates and timelines.
- Provided accurate estimates of repair costs, labor times, and parts prices.
- Responded promptly to customer inquiries via phone, email, or in person.
- Greeted customers professionally, addressing needs effectively.
Service Advisor
Caliber Collision
Litchfield Park, Arizona
02.2020 - 10.2020
- Coordinated service appointments to enhance workflow efficiency and customer satisfaction.
- Processed repair orders accurately, ensuring timely completion of all services.
- Managed customer interactions to address inquiries with detailed service information.
- Conducted vehicle inspections to evaluate damage and recommend necessary repairs.
- Collaborated with technicians to provide precise repair estimates and timelines.
- Monitored service quality to uphold high standards of customer satisfaction.
- Responded promptly to customer inquiries via phone, email, or in person.
General Manager
Caliber Collision
Surprise, AZ
07.2019 - 02.2020
- Monitored financial performance and adjusted operational plans to align with budgetary goals.
- Fostered team leadership via training programs, enhancing employee skills and engagement.
- Evaluated performance metrics to guide strategic decisions and optimize resource allocation.
- Conducted regular staff meetings to communicate objectives and gather constructive feedback.
- Oversaw facility management, ensuring a safe and welcoming environment for employees and customers.
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Trained employees on duties, policies, and procedures to ensure compliance and efficiency.
- Led production efforts, overseeing all aspects of collision repair processes.
Service Advisor
Caliber Collision
Surprise, Arizona
08.2016 - 07.2019
- Coordinated service appointments to enhance workflow efficiency and customer satisfaction.
- Processed repair orders accurately, ensuring timely service completion.
- Managed customer interactions, addressing inquiries and delivering detailed service information.
- Conducted vehicle inspections to assess damage and recommend essential repairs.
- Collaborated with technicians for precise repair estimates and timelines.
- Facilitated communication between customers and service teams to ensure clarity on repairs.
- Monitored service quality to uphold high standards in customer satisfaction.
- Provided accurate estimates of repair costs, labor times, and parts prices to customers.
Production Manager
Gerber Collision and Glass
Scottsdale, Arizona
01.2016 - 08.2016
- Managed all aspects of collision repair production, ensuring efficient operations.
- Conducted daily staff meetings to outline tasks and set goals.
- Oversaw parts management to optimize workflow efficiency.
- Opened and closed facility daily, ensuring timely service for customer vehicles.
- Engaged with customers during management absence to address inquiries.
- Performed quality control scans on all vehicles prior to departure, ensuring safety standards.
Parts Manager
Gerber Collision and Glass
Scottsdale, Arizona
07.2014 - 01.2016
- Maintained comprehensive records of all orders placed, received, and shipped.
- Organized inventory levels of parts, tools, and supplies to ensure availability.
- Cultivated positive relationships with vendors to enhance collaboration.
- Prepared accurate documentation for ordering parts, supplies, and equipment.
- Oversaw daily parts program activities to boost sales and optimize inventory management.
- Ensured accuracy in order processing and invoicing procedures to minimize errors.
- Minimized process delays by efficiently managing daily operations, including service requests and inventory tracking.
- Inspected returned parts for damage prior to restocking shelves.
Education
High School Diploma -
Twinsburg High School
Twinsburg05-2002
Some College (No Degree) - Communications
Mount Union College
Alliance, OHSkills
- Repair order processing
- Vehicle inspection and assessment
- Customer relationship management
- Effective communication skills
- Time management strategies
- Attention to detail
- Team collaboration
- Computer proficiency
- Client rapport building
- Quality control and inspection
- Cost estimation techniques
- Inventory management
Certification
I-Car Platinum Service Advisor and Production Manager
References
References available upon request.
Timeline
Service Advisor
Caliber Collision
10.2020 - Current
Service Advisor
Caliber Collision
02.2020 - 10.2020
General Manager
Caliber Collision
07.2019 - 02.2020
Service Advisor
Caliber Collision
08.2016 - 07.2019
Production Manager
Gerber Collision and Glass
01.2016 - 08.2016
Parts Manager
Gerber Collision and Glass
07.2014 - 01.2016
High School Diploma -
Twinsburg High School
Some College (No Degree) - Communications
Mount Union College