Jason Foden
Pennsville
Summary
Innovative and goal-oriented leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am offering a history of success coordinating and monitoring operations across various departments dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
Work History
Area Service Manager - Northeast
Plug Power
09.2022 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relationships by addressing problems head-on and implementing successful corrective actions.
Service Representative- Global Hydrogen Service
Plug Power
09.2021 - 09.2022
- Coordinated installation, commissioning, troubleshooting, repair, and general maintenance for hydrogen refueling systems at various customer sites around the globe.
- Maintained an excellent mechanical aptitude and a high degree of familiarity with industrial gas systems and performance.
- Communicated effectively among cross-functional, cross-cultural departments with an emphasis on helping to improve future H2 system designs and resolve mechanical defects based upon field experience and data.
- Maintained comprehensive knowledge of company products and services, by becoming a Hydrogen System Subject Matter Expert (SME) ensuring accurate information was relayed to customers at all times and transferred knowledge to technicians in the field making them self-sufficient.
Regional Service Representative, H2 Southeast Plug Power
Plug Power
04.2021 - 09.2021
- Coordinated installation, commissioning, troubleshooting, repair, and general maintenance for hydrogen refueling systems at various customer sites across the United States.
- Communicated with clients and technicians around the clock to gather, provide and share updated information on products and services and provide hands on technical support.
- Demonstrated excellent mechanical aptitude and a high degree of familiarity with industrial gas systems and performance.
Regional Service Representative Northeast Plug Power
Plug Power
01.2017 - 04.2021
- Handled customer requests regarding technical issues with fuel cells quickly and professionally to restore customer confidence and prevent loss of business thus supporting the strong reputation for the reliability of Plug Power technology.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Trained and developed more junior team members in organizational policies and procedures to maintain safe and professional working environments.
Service Technician Plug Power Wal Mart Johnstown
Plug Power
01.2014 - 01.2017
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Aerospace Ground Equipment Mechanic
United States Air Force
- As an Aerospace Ground Equipment Mechanic (AGE) duty included how to maintain, troubleshoot, and repair AGE systems in an on-equipment environment in support of aircraft maintenance and operations
- Training includes the inspection, maintenance, troubleshooting, and repair of systems and components of frequency converters, diesel and turbine engines, generators, hydraulic test stands, bomb lifts, heaters, floodlights, air conditioners, air compressors, self-generating nitrogen servicing carts, and non-powered support equipment, how to use the Integrated Maintenance Data System (IMDS) and Department of Defense Environmental Protection Agency refrigerant certification.
Education
Bachelor of Science - Organizational Management
Purdue University - North Central
Westville, IN05.2025
Associate of Science - Sports Management
Herkimer College
Herkimer05.2014
Associate of Applied Science - Aerospace Technologies
Community College of The Air Force
Montgomery, AL06.2010
AGE Apprenticeship
United States Air Force Aerospace Ground Equipment
Sheppard AFB, TXSkills
- Verbal and written communication
- Issues Resolution
- Creativity and Innovation
- Strategic Planning
- Crew collaboration
- Team Management
- Budget Management
- Strategies and goals
- Charismatic Leader
- Mentoring and training
- Client Relationships
- Partnership Development
References
- References available upon request.
Timeline
Area Service Manager - Northeast
Plug Power
09.2022 - Current
Service Representative- Global Hydrogen Service
Plug Power
09.2021 - 09.2022
Regional Service Representative, H2 Southeast Plug Power
Plug Power
04.2021 - 09.2021
Regional Service Representative Northeast Plug Power
Plug Power
01.2017 - 04.2021
Service Technician Plug Power Wal Mart Johnstown
Plug Power
01.2014 - 01.2017
Aerospace Ground Equipment Mechanic
United States Air Force
Bachelor of Science - Organizational Management
Purdue University - North Central
Associate of Science - Sports Management
Herkimer College
Associate of Applied Science - Aerospace Technologies
Community College of The Air Force
AGE Apprenticeship
United States Air Force Aerospace Ground Equipment