Jason Freeman
Miami,Florida
Summary
Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
29
29
years of professional experience
Work History
Restaurant Commercial Manager
IKEA Miami
04.2021 - Current
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
- Used key metrics and prepared reports for senior management to monitor the performance of commercial activities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Established KPI for company, regional team, and individual performance through teamwork and customer focus.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Food operations manager
IKEA Miami
12.2019 - 04.2021
- Streamlined kitchen operations for increased efficiency, developing and implementing process improvements.
- Improved food safety standards by implementing new sanitation procedures and staff training initiatives.
- Reduced food waste with accurate inventory management and strategic menu planning.
- Implemented cost controls to reduce overhead expenses, optimizing budget allocation for maximum profitability.
- Oversaw facility maintenance and repairs, ensuring optimal equipment function and adherence to health code regulations.
- Collaborated with executive leadership on financial forecasting analyses, supporting informed decision-making for long-term growth opportunities.
- Conducted thorough quality assurance reviews of food preparation processes, maintaining the highest product excellence.
- Cultivated a culture of continuous learning and development among staff members, offering professional growth opportunities through ongoing training programs and workshops.
Customer experience manager
IKEA Miami
09.2017 - 12.2019
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Store recovery manager
IKEA Miami
07.2015 - 09.2017
- Monitored store KPI performance, analyzing the business and determining opportunities to generate revenue
- Responsible for securing the commerciality and safety of AS-IS merchandise
- Improved the store’s PRI from 43% to 69% and traveled to other stores to train other recovery managers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Store manager
Pier 1 Imports
07.1995 - 07.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored newly hired managers during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
AA Liberal arts - Business courses
Miami-Dade Community College
01.1999
Skills
- Knowledge of IKEA Food business solutions
- Knowledge of IKEA compliance standards and IKEA food safety standards
- Strong leadership and problem solving skills
- Strong interpersonal communication skills
- Sales Driven
- Solution selling
- Inventory Management
- Ability to lead and cultivate IKEA culture
- Strategic Planning
- Sales Support
- Operations Management
- Self Motivation
- Excellent Communication
Activities
Family is very important and having a work-life balance is of utmost importance. Enjoy the outdoors and being around people. Watching and playing basketball is a long time passion. Giving back to the community and volunteering through my church as well as other organizations such as LIVE LIKE BELLA is an essential part of life.
Timeline
Restaurant Commercial Manager
IKEA Miami
04.2021 - Current
Food operations manager
IKEA Miami
12.2019 - 04.2021
Customer experience manager
IKEA Miami
09.2017 - 12.2019
Store recovery manager
IKEA Miami
07.2015 - 09.2017
Store manager
Pier 1 Imports
07.1995 - 07.2015
AA Liberal arts - Business courses
Miami-Dade Community College