Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Jason Friedenberger

Summary

Focused Project Manager adept at SAAS implementations and trainings solutions, committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 11 years in managing complex cross-functional global projects, from presales to completion, while ensuring client satisfaction, retention, and loyalty. Experienced in coaching and mentoring my global team members, as well as collaborating with various stakeholders, vendors, and partners to achieve the best outcomes for the organization and the customers. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.

Overview

11
11
years of professional experience

Work History

Project Manager

THOMSON REUTERS - LRN – eLearning Compliance Solutions
01.2022 - 11.2023
  • Managed the development of complex SAAS projects for compliance eLearning clients.
  • Managed governance, timelines, budget management, risk and Issues logs, resources and contingency plans in order to keep projects in line.
  • Developed a robust report of the project status to keep stakeholders informed.
  • Utilized standard RAID (Risks, Assumptions, Issues and Dependencies) analysis and establishing the project governance structure and processes.
  • Managed multiple projects in parallel and meet the standard monthly revenue targets.
  • Facilitated workshops to collect project requirements and user feedback.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Priced out complex projects and created SOW's for our stakeholders.
  • Developed and implemented project plans and budgets to ensure successful execution.

Project Manager

THOMSON REUTERS BUSINESS - eLearning Compliance Solutions
01.2018 - 01.2022
  • Manage National and Global Accounts while driving new business opportunities and maintaining above average retention of existing clients.
  • Implemented and managed many different SAAS projects for my clients for their ethics and compliance trainings.
  • Defined, documented and managed projects with little or no supervision, working with multiple teams and global resources that may have differing priorities and working/cultural practices.
  • Delivered multiple large-scale complex projects within the constraints of scope, time and cost to client specifications at agreed levels of quality.
  • Implemented effective communication plans and operating rhythm with clients, including provision of regular and accurate status reports.
  • Used influence to eliminate bottlenecks and potential resource alignment problems.
  • Actively participated in all phases of the project or specific phases of larger projects.
  • Identified, assessed and managed risks and issues to the success of the project.
  • Effectively manage project team conflicts, build collaborative partnerships with senior stakeholders, and obtain commitment to make decisions.
  • Estimated costs, timescales and resource requirements for the successful completion of each project to agreed scope and constraints.
  • Prepared and maintained multiple project plans, tracked activities against the plan and held individuals accountable for delivery and quality.
  • Monitors costs, timescales and resources used, and take action where these deviate from agreed tolerances.
  • Maintained and created visibility around holistic view of the status and health of the projects.
  • Managed change control gaining agreement for revisions from clients and project stakeholders.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Client Success Manager/ Project Manager

WeComply - A THOMSON REUTERS BUSINESS – Client Management and eLearning Compliance Solutions
01.2013 - 01.2018
  • Responsible for renewal of existing accounts and delivering on retention goals.
  • Delivered post-sales efforts and new onboarding to new clients via a Customer Success program.
  • Ensured project results meet requirements regarding quality, reliability, schedule and cost.
  • Ensured that all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process.
  • Responsible for knowing existing and new client Contract Agreements, SOW and SOF.
  • Managed new as well as existing clients' projects from beginning to end including their set up, course launches, translations, customizations to their courses, up sells, switching from a credit client to a subscription and renewal of services.
  • Work with executive team to develop strategies for large opportunities.
  • Manage and help clients launch eLearning solutions and troubleshoot any issues that may occur along the way.
  • Worked with support team to assist with clients' needs of their course launches and customizations through our LMS, Learning Management System.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Met quarterly goals with my client's satisfaction from our CSI matrix.
  • Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
  • Ability to learn business processes quickly and to work well with business partners at different levels within the organization.
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Education

BS in Psychology -

Montclair State University

AS in Business Administration -

County College of Morris

Skills

  • Proficient in SaaS
  • SOW's
  • Risk and Compliance
  • Project Scoping
  • Customer Onboarding and Training
  • Change Management
  • Risk Management
  • Governance Control
  • RAID
  • Collaboration
  • Process Improvement
  • Project Management
  • Leadership
  • CRM
  • Advanced Problem Solving
  • Adaptability
  • Problem Solving
  • Client Development
  • Client Retention
  • SalesForce
  • Software Implementation
  • Microsoft Outlook
  • Word
  • Excel
  • PowerPoint
  • Open Air
  • JIRA
  • Learning Management Systems (LMS)
  • Mavenlink
  • LRN Catalyst
  • Root Cause Analysis
  • Vendor Sourcing
  • Technical Support
  • Data Analysis
  • Conflict Management

Accomplishments

  • Retention rate of clients' renewals and satisfaction was at 92% for past 12 months.
  • Due to the success of yearly client retention, I increase new revenue streams consistently.
  • Course launches and project implements reached anywhere from 100 employees to over 80,000 employees globally.
  • Developed deep relationships with my clients and created a high level of client care with existing client base to establish a greater presence and renewal opportunity.

Timeline

Project Manager

THOMSON REUTERS - LRN – eLearning Compliance Solutions
01.2022 - 11.2023

Project Manager

THOMSON REUTERS BUSINESS - eLearning Compliance Solutions
01.2018 - 01.2022

Client Success Manager/ Project Manager

WeComply - A THOMSON REUTERS BUSINESS – Client Management and eLearning Compliance Solutions
01.2013 - 01.2018

BS in Psychology -

Montclair State University

AS in Business Administration -

County College of Morris

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Jason Friedenberger