Summary
Work History
Education
Skills
Accomplishments
Customer appreciation
Timeline
Jason Galindo

Jason Galindo

Phoenix,Arizona

Summary

Adept at navigating complex customer service scenarios, I enhanced customer satisfaction and fostered repeat business during my tenure at Sherwin-Williams. Leveraging strong communication skills and call center experience, I significantly contributed to team productivity and service quality, embodying professionalism and a proactive approach to problem resolution and customer relations.

Developed exceptional communication and problem-solving abilities in fast-paced customer-focused environment. Skilled in addressing diverse customer needs and resolving issues efficiently, with focus on delivering excellent service. Aiming to transition into new field, leveraging transferable skills to contribute effectively in dynamic setting.

Work History

Customer Service Specialist

Sherwin-Williams
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

GED - Basics

El Paso Community College, El Paso, TX

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Price quotes

Accomplishments

Customer appreciation plaque for 5 years with the CO.

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Resolved product issue through consumer testing.

Customer appreciation

Practicing good customer service for 7 year's.

Timeline

Customer Service Specialist - Sherwin-Williams
El Paso Community College - GED, Basics

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Jason Galindo