Jason Garofalo
Newark,DE
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Cultural leader, engaged in team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Grain & Grit Collective
San Diego, CA
02.2018 - 03.2024
- Revised and implemented marketing strategies and sales promotions some involving sponsorships and permits for special events/equipment
- Onboarding/Offboarding/Scheduling of FOH and BOH
- Bi-annual employee evaluations
- Team-building seminars
- Organized Mentor/Leadership speakers for employee morale
- Large focus on team morale and team building (Was the GM before, during, and after covid and maintained a
- Payroll/tax documents
- Learned and implemented 3 different POS systems (Aloha, Toast, Micros)
- Handled all ordering (Food, Alcohol, Bread, Specialty items, etc.)
- Inventory and menu cost analysis
- Managed all customer feedback (Yelp, Google Reviews, and in-person contacts)
- Acted as security as well (Location was incredibly open and public)
- Competent in all areas of a restaurant, and always quick to learn any new processes
- Implementation and management of 3rd party ordering systems
- Implementation and management of Kiosk Ordering stations
- Monthly and Quarterly Sales and P&L meetings
- EOY General ledger and P&L reviews/reports
- General Maintenance of on-site equipment
General Manager
Taste Test York
York, PA
09.2016 - 01.2018
- Handled all day to day operations
- Ground-up start up that runs restaurant concepts for local restaurateurs that have good recipes/kitchen skills, but lacked the know how of how to run and operate the business
- Concepts would pitch to myself and the owners, learn basic business concepts on menu, pricing, licenses, distribution, execution, labor, and ordering, then operate for a 2 week period, paying rent to the company for using the space to operate their dream restaurant
- If the concept succeeding, the company would help find a suitable location to open the concept and let the restaurateurs operate independently, growing the food scene of York, PA.
Education
Bachelor of Science - Hospitality Administration And Management
York College of Pennsylvania
York, PA12-2016
Skills
- Staff Supervision
- Quality Management
- Business Development
- Community Outreach
- Financial Administration
- Vendor Sourcing
- Sales
- Branding
- P&L Management
- Customer Retention
- Advertising and marketing
- Relationship Building
- Proficient in POS system install/integration
- Time and Resource Optimization
Certification
- ServSafe Certified
- ABC Certified
Timeline
General Manager
Grain & Grit Collective
02.2018 - 03.2024
General Manager
Taste Test York
09.2016 - 01.2018
Bachelor of Science - Hospitality Administration And Management
York College of Pennsylvania
- ServSafe Certified
- ABC Certified
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