like to offer some helpful advice and tips for improvement. Below, you will find
suggestions for each section of your resume, as well as guidance on how to
choose content that highlights your value as a candidate.
Here are my comments and recommendations for you:
Summary
You should always keep your target position in mind. Write your summary to
show how your experience and skills will easily translate to your new position.
Your current summary lacks specific details about your experience and skills.
It's important to provide more information about your customer service
background and any relevant achievements or qualifications. Aim for a concise
summary of 3-5 sentences that highlights your strengths and showcases your
ability to provide exceptional customer service.
Education
Diploma -
Dothan High School
Dothan, AL
08.1992 - 05.1995
Bachelor Of Applied Science - Mortuary Science And Embalming
Jefferson State Community College
Birmingham, AL
1998.08 - 2000.07
Skills
You've included a great range of skills, but to make this section stand out, you
Should tailor it to the job you're applying for Review the job ad and select 6-8
Skills that are most relevant to the position Be sure to include technical skills
Software programs, and areas of expertise Only include skills you can
Demonstrate through examples or experience Soft skills are important, but use
Them sparingly Try to balance the number of skills in each column to create a
Visually appealing layout
Inventory Control Processes
Product and Service Sales
Interdepartmental Collaboration
Maintaining Clean Work Areas
Facility Management
Training Programs
Partnership Management
Efficient Service
Quality Control Standards
Client Interactions
Vehicle Repairs
Customer and Client Relations
Consumer Protection
Strategic Risk Management
Corrective Actions
Guest Services
Setup and Installation
Operational Efficiency
Special Assignments
Customer Success Management
Confidential Records Management
Confidentiality Requirements
Vendor Relationship Management
Administrative Support
Business Partnerships
You've included a great range of skills, but to make this section stand out, you
Paperwork Processing
Cultural Sensitivity
Sales Forecasting
Staff Training
Customer Service and Assistance
Revenue Growth
Custom Creations
Customer Complaints Escalation
Effective Customer Communication
Feasibility Reviews
Competition Law
Communications Strategies
Compliant Management
Service Requests
Business Development
Technical Proficiency
Service Assistance
Goal Attainment
Attention to Detail
Research
Mentoring
Operational Planning
Customer Development Planning
Providing Feedback
File Maintenance
Project Requirements
Account Updates
Daily Workflows
Policy Improvements
Crisis Communications
Staff Meetings
You've included a great range of skills, but to make this section stand out, you
Quality Assurance
Business Retention
Onsite Visits
Performance Feedback
Loyalty Programs
Operational Improvements
Accurate Recordkeeping
Transfer Processes
Order Management Systems
Call Logging
Contact Management Systems
Demographic Profiling
Maintaining Customer Database
Creative Thinking
Account Management
3PL (Third Party Logistics)
Data Entry
Sales Proficiency
Call Control
Information Updates
Additional Information
It's important to ensure that your experience section effectively highlights your
skills and accomplishments. Consider focusing on the impact you had in each
role, such as specific achievements or improvements you made.
I suggest selecting 4-6 key bullet points for each position in the last 10 years
that showcase your relevant experience. This will help to keep the section
concise and focused on your most recent and impactful work.
Here are some questions to help you identify what experience to include:
What were your strengths according to your managers?
Did you work on any projects that had notable results?
Did you have any leadership or customer service responsibilities?
Work History
Personal Security Specialist
A&J ENTERPRISEZ
Dothan, AL
03.2021 - Current
Coordinated with clients to address specific concerns or requests related to their personal security arrangements.
Stayed current on industry trends and advancements in technology, applying new knowledge to enhance service offerings continually.
Utilized advanced surveillance equipment to monitor perimeters discreetly, providing real-time updates on potential threats or breaches in protocol.
Established a solid professional reputation through consistent adherence to ethical standards and exceptional performance in high-pressure scenarios.
Conducted extensive background checks to identify any potential risks, enabling informed decisions on personnel access and privileges.
Provided close protection for high-profile individuals, ensuring their personal safety and well-being at all times.
Provided travel risk assessments prior engagements requiring international travel, ensuring clients were informed of potential dangers and advised on best practices for mitigating risks.
Safeguarded valuable property by designing and implementing robust security systems, including surveillance cameras and access control measures.
Implemented covert protective measures when required, blending seamlessly into various environments without drawing undue attention to the client''s presence.
Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
Monitored CCTV cameras and alarm systems for security breaches.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Examined doors, windows and gates to verify security.
Investigated suspicious activities and persons to maintain security of premises.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Safely transported VIPs, executives, celebrities or individuals with special requirements while respecting their privacy concerns.
Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
Handled sensitive situations discreetly to maintain client confidentiality and privacy.
Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
Increased repeat business by developing strong relationships with clients through excellent communication skills.
Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
Contributed positively to team morale by consistently displaying professionalism under pressure.
Maintained a clean and comfortable vehicle for the optimal passenger experience.
Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
Enhanced client satisfaction by providing timely and professional transportation services.
Kept accurate records of mileage, travel times, and expenses for billing purposes.
Drove safely and obeyed traffic laws to avoid accidents and injuries.
Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Arrived on time to customer appointments.
Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
Upheld high standards of cleanliness, sanitation, and service.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
Maintained log of daily trips to keep accurate records of fares and destinations.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Accepted payments and provided receipts for fares to keep accurate records of transactions.
Operated party vehicles, buses and town cars.
Hired new drivers, maintained performance and managed customer service.
Delivered passengers to destinations safely and on time.
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Followed applicable traffic regulations and traffic laws.
Developed deep knowledge of local routes and area destinations.
Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Adhered to tight schedule and met departure and arrival deadlines.
Followed designated routes and schedules while operating vehicles.
Responded with ease to sudden changes in routes and schedules.
Communicated with passengers regarding estimated time of arrival.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Pointed out landmarks and other points of interest to passengers.
Drove VIPs to corporate events and meetings.
Assisted elderly and disabled passengers entering and exiting shuttle.
Observed passengers during the journey and reported any suspicious behavior.
Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Managed event security operations, coordinating personnel deployment and communication protocols for seamless coverage of large-scale gatherings.
Customer Relations Manager
Abby Oates Floral
Dothan, AL
05.2002 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Server
Dothan Country Club
Dothan, AL
03.2023 - 03.2023
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Server
Ruby Tuesday
Dothan, AL
05.2002 - 08.2004
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and detail-oriented with a strong work ethic.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Developed and maintained courteous and effective working relationships.
Excellent communication skills, both verbal and written.
Self-motivated, with a strong sense of personal responsibility.
Work Preference
Work Type
Full TimePart Time
Work Location
On-Site
Important To Me
Company CultureCareer advancement
Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Customer Satisfaction
Timeline
Server
Dothan Country Club
03.2023 - 03.2023
Personal Security Specialist
A&J ENTERPRISEZ
03.2021 - Current
Customer Relations Manager
Abby Oates Floral
05.2002 - Current
Server
Ruby Tuesday
05.2002 - 08.2004
Bachelor Of Applied Science - Mortuary Science And Embalming