Jason Ghioto
FL
Summary
Distinguished 27 year career in Banking/ Auto Finance market driving portfolio growth & performance. A sophisticated understanding of call center operations with emphasis on compliance, capacity planning, loss mitigation, and strategy development. Ability to anticipate and initiate timely process improvement initiatives. A savvy team player and leader, experienced in spearheading high-impact strategic initiatives Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
27
27
years of professional experience
Work History
Operations Manager Cards Collections/ Vice President
CITI Bank
Jacksonville, FL
01.2018 - Current
- Manages-150 exempt and non-exempt employees
- Recommends, implements and manages delinquency strategies
- Conducts staff assessments, evaluates, and makes recommendations relative to capacity plan
- Maximize efficiency gains through statistical analysis and utilization of key performance Metrics
- Hiring Manager; Partner with internal recruiting to staff and recruit for site business needs
- Drive call quality and effectiveness-created a new ACE scoring model for the Collections Department
- Develop and maintain collaborative, effective, and productive business relationship
- Leader in cultivating positive work environments where individuals and teams create more success
- Involved and engaged leader on CITI’s site leadership VOE team.
Collection Manager /National Remarketing
Mark One Financial
Jacksonville, FL
01.2006 - 01.2018
- Direct and oversee day-to-day management of department staff
- Develop, implement, and monitor department policies and procedures
- Define, maintain, and evaluate management and control reporting
- Establish and maintain individual, team, and department performance goals
- Responsible for call center operations, technology strategies, performance analysis & reporting, and risk management
- Performed real time and historical analysis and trending of statistical data to optimize resources
- Identify and create expectation checks and balances for performance management
- Represent vehicles on auction block; oversee completion of repairs, administrative reports, sale file preparation
- Executed on Business Plan financial objectives
- Developed and maintained collaborative, effective, and productive business relationships with partners
- Drives change management and process improvement initiatives
- Drive performance management culture including management and employee development initiatives.
Senior Collection Manager
Nuvell Financial Services Inc.
Jacksonville, FL
01.1997 - 01.2006
Education
Some College (No Degree) -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Business Development
- Customer Service
- Performance Reporting
- Production
- Data Analysis
- Process Improvement
- Financial Management
- Organizational Management
- Employee Motivation
Qualifications And Expertise
- Operations Management
- Repossession and Recovery Operations
- Change Management
- People Leadership and Development
- Vehicle Remarketing
- Staffing, Recruiting, and Organizational Planning
- Customer Service and Relations
- Vendor Relationship Management
Timeline
Operations Manager Cards Collections/ Vice President
CITI Bank
01.2018 - Current
Collection Manager /National Remarketing
Mark One Financial
01.2006 - 01.2018
Senior Collection Manager
Nuvell Financial Services Inc.
01.1997 - 01.2006
Some College (No Degree) -
Florida State College At Jacksonville