Jason Girvin
Rochester,Michigan
Summary
Personable Customer Service Representative with extensive experience in the automotive industry. Proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic history managing large clients & sustaining relationships with customers. Offer skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Chrysler Customer Service Rep
Stellantis
Auburn Hills, MI
12.2022 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Professional Car Detailer
Penske Vehicle Services
Auburn Hills, MI
03.2022 - 12.2022
- Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
- Repaired minor scratches on vehicle exteriors using appropriate fillers and paints.
- Communicated effectively with customers regarding services offered by the business.
- Trained new employees on proper use of cleaning products and techniques.
- Ensured work area was clean before leaving the premises at the end of each shift.
- Vacuumed car interiors to remove dirt and debris.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Inspected vehicle to verify pristine appearance for customer.
Valet
Bell Tower Hotel
Ann Arbor, MI
03.2020 - 12.2021
- Greeted customers and opened doors for them upon arrival.
- Assisted customers with their luggage to and from their vehicles.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Education
Associate Degree - Journalism, Broadcast
University of Michigan - Ann Arbor
Ann Arbor, MI05-2021
Skills
- Consultative Sales
- Appointment Scheduling
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Call Management
- Product Knowledge
- Complaint resolution
- Account updating
- Reading Comprehension
- Adaptive team player
- Typing proficiency
- Payment Processing
- Positive and professional
- Follow-up skills
- Call Center Operations
- Building rapport
- Active Listening
Timeline
Chrysler Customer Service Rep
Stellantis
12.2022 - 12.2023
Professional Car Detailer
Penske Vehicle Services
03.2022 - 12.2022
Valet
Bell Tower Hotel
03.2020 - 12.2021
Associate Degree - Journalism, Broadcast
University of Michigan - Ann Arbor