Jason Glenn
Newcastle,WA
Summary
A dedicated professional currently pursuing a degree in Information Technology, with extensive hands-on experience in logistics, security operations and warehouse management. I thrive in dynamic, fast-paced environments, bringing a strong focus on operational efficiency and customer satisfaction. With a proven ability to streamline processes, collaborate with diverse teams and deliver high-quality service, I am committed to contributing to organizational success. I am eager to apply my growing expertise to drive innovation and support business objectives.
Overview
10
10
years of professional experience
Work History
Security Operations Specialist
Securitas Security Services USA
Redmond, WA
12.2022 - Current
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Transitioned to a high-security corporate facility, entrusted with sensitive asset monitoring
- Supervised and mentored new security staff, providing training, emergency response, and facility procedures.
- Produced detailed daily reports on incidents and observations, contributing to improved security measures.
Security Operations Specialist
Allied Universal Security
Seattle
10.2019 - 12.2022
- Conducted regular patrols and monitored premises, ensuring a secure environment and reducing unauthorized access incidents.
- Managed access control for employees, visitors, and vehicles, processing entries and exits while maintaining compliance with security protocols.
- Monitored alarms and surveillance systems, identifying and mitigating potential threats to enhance overall safety.
- Reported suspicious activities and individuals, enabling proactive interventions that prevented security breaches.
- Utilized two-way radios and other communication devices to coordinate responses, improving reaction times during critical situations.
Logistics and Delivery Specialist
Olympic Brake Supply
Renton
03.2017 - 10.2019
- Loaded and unloaded products safely and efficiently, ensuring accurate and damage-free inventory handling for over 1,500 deliveries.
- Established and maintained strong customer relationships through professional service, contributing to repeat business and customer satisfaction.
- Delivered high-quality products to customers, consistently meeting delivery deadlines and maintaining the average on-time delivery rate.
- Inspected inventory for damage or faults, identifying and addressing over 50 issues to maintain product quality and customer trust.
- Performed inventory counts and confirmations, ensuring accurate records and supporting efficient warehouse operations.
Fulfillment Associate
Amazon
Kent
11.2015 - 03.2017
- Counted and stocked merchandise according to inventory control logs, ensuring accurate inventory management.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast and accurate, throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained high standards of merchandise handling, minimizing damage and ensuring product integrity throughout storage and shipping processes.
Education
Associate of Applied Science - Information Technology
Bellevue College
Bellevue, WA12-2027
Skills
- MS Office (Word, Excel, PowerPoint, Google docs)
- Operational risk management
- Teamwork and cooperation
- Detail-oriented
- Verbal and written communication
- Problem-solving
- Adaptability/Flexibility
- Power Tools and Equipment
- Assembly and production
Timeline
Security Operations Specialist
Securitas Security Services USA
12.2022 - Current
Security Operations Specialist
Allied Universal Security
10.2019 - 12.2022
Logistics and Delivery Specialist
Olympic Brake Supply
03.2017 - 10.2019
Fulfillment Associate
Amazon
11.2015 - 03.2017
Associate of Applied Science - Information Technology
Bellevue College