Jason Gonzales
Grovetown,GA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
U.s. Army Cyber Center
09.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Commandant
U.S. Intelligence Center Of Excellence
07.2019 - 09.2021
- Enhanced professional growth and development through meetings and educational programs.
- Participated in strategic planning and public relations.
- Championed continuous improvement strategically aligned to network goals and strategic plan.
- Fostered change through sharing thoughts, feelings and rationale so that others understood personal and organizational positions.
- Demonstrated support of policies and procedures established by organization.
- Gathered and assessed real-time data to draft reports with recommended improvements.
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Oversaw facility and system updates and enhancements to keep operations in line with current demands.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assessed situations to prepare and deliver important reports and presentations.
Battalion Command Sergeant Major
U.S. Army GEOINT Battalion
09.2016 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Monitored and assessed mission progress and provided updates to command.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Prepared and delivered investigative reports and briefings.
Intelligence Manager
U.S. Army Special Operations Aviation Command
11.2014 - 09.2016
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created dashboards to monitor and track key performance indicators.
- Developed and implemented data governance policies and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Chief Instructor
Joint Special Operations Command
11.2014 - 09.2016
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Promoted classroom safety, collaboration and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Oversaw curriculum development and implementation in alignment with best practices.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Collaborated with administration to secure departmental budget increase.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Senior Advisor
305 Military Intelligence Battalion
04.2012 - 05.2014
- Organized training sessions for staff members to meet departmental goals.
- Planned and implemented daily activities and responsibilities of [Number] team members.
- Evaluated staff performance and provided feedback.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Delegated tasks strategically and monitored progress for timely completion.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored team performance to identify productivity improvement opportunities.
- Improved team morale and retention through recognition and reward programs.
- Collaborated with cross-functional teams to maintain project progress.
Intelligence Sergeant
U.S. Special Operations Command
06.2001 - 07.2011
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Produced multi-source intelligence reports and products for different agency customers.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Created useful and timely intelligence products to support field operations.
- Coordinated with other intelligence agencies to share information and resources.
- Developed standard operating procedures for intelligence operations and activities.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Rated job performance for [Number] subordinates providing timely and effective feedback.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Briefed upper-level personnel on emerging threats.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted in development of intelligence strategies and policies to support operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
Education
MBA - Cybersecurity Management
Excelsior University
Albany, NY11.2020
Bachelor of Science - Information Technology Management
American Public University System
Charles Town, WV08.2016
Associate of Applied Science - Intelligence Operations
Cochise College
Douglas, AZ2010
Skills
- Microsoft Excel
- Data Archiving
- Microsoft Office
- Microsoft Access
- Business Management Principles
- Microsoft SharePoint
- Multi-Unit Operations Management
- Management
- Project Management
- Staff Training
- Staff Management
- Workflow Planning
- Policy Enhancements
- Talent Management
- Personnel Management
- New Employee Orientation
Certification
- COMPTIA Security+
- GEOINT Professional Certification Fundamentals (GPC-F)
- Project Management Profession (PMI)
Timeline
Operations Manager
U.s. Army Cyber Center
09.2021 - Current
Commandant
U.S. Intelligence Center Of Excellence
07.2019 - 09.2021
Battalion Command Sergeant Major
U.S. Army GEOINT Battalion
09.2016 - 07.2019
Intelligence Manager
U.S. Army Special Operations Aviation Command
11.2014 - 09.2016
Chief Instructor
Joint Special Operations Command
11.2014 - 09.2016
Senior Advisor
305 Military Intelligence Battalion
04.2012 - 05.2014
Intelligence Sergeant
U.S. Special Operations Command
06.2001 - 07.2011
MBA - Cybersecurity Management
Excelsior University
Bachelor of Science - Information Technology Management
American Public University System
Associate of Applied Science - Intelligence Operations
Cochise College