JASON GONZALES
San Antonio
Summary
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.
Dependable [Desired Position] with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in [Desired Position] role.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Bimbo Bakeries
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered products to customers efficiently and on time, ensuring high satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
Store Manager
Custom Sounds & Tint
03.2015 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Scaffold Erector
Safeway Services
02.2011 - 03.2014
- Minimized workplace accidents through consistent enforcement of safety protocols, including proper PPE usage and fall prevention measures.
- Demonstrated adaptability in constructing various types of scaffolding systems, meeting the unique needs of each project site.
- Fostered a culture of continuous improvement by actively seeking feedback from team members and incorporating suggestions into future projects.
- Contributed to timely project completion by effectively collaborating with team members, management, and other trades on site.
- Upheld regulatory compliance with OSHA requirements throughout all aspects of scaffold erection process, mitigating potential fines or penalties for the company.
- Maintained high-quality standards while performing repairs or modifications to existing scaffolds as needed during construction phases.
- Exhibited strong attention to detail when inspecting completed scaffolds for defects or deviations from design specifications prior to use approval.
Computer Technician
West Telemarketing
03.2009 - 02.2011
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
Machine Technician
Dr Pepper Snapple Group
05.2006 - 03.2009
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assisted in training new technicians on company protocols, machine operations, and safety procedures to promote a knowledgeable workforce.
- Performed preventive maintenance to promote machine reliability and longevity.
- Ensured compliance with OSHA safety guidelines throughout daily operations, minimizing workplace accidents.
Assistant Store Manager
EZ Pawn
10.2002 - 03.2006
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
High School Diploma -
Brackenridge
San Antonio, TX05-2003
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
- Loading and unloading
- Vehicle maintenance
- Order verification
Timeline
Delivery Driver
Bimbo Bakeries
06.2024 - Current
Store Manager
Custom Sounds & Tint
03.2015 - 05.2024
Scaffold Erector
Safeway Services
02.2011 - 03.2014
Computer Technician
West Telemarketing
03.2009 - 02.2011
Machine Technician
Dr Pepper Snapple Group
05.2006 - 03.2009
Assistant Store Manager
EZ Pawn
10.2002 - 03.2006
High School Diploma -
Brackenridge