Summary
Overview
Work History
Education
Skills
Timeline
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Jason Gonzalez

Parrish,FL

Summary

Proven leader in the restaurant management field, adept at boosting customer satisfaction and streamlining operations. At Tommy Bahama and Shore LBK, I excelled in team management and inventory control, significantly enhancing efficiency and service quality. My passion for customer engagement and operational excellence drove substantial improvements, showcasing my ability to blend hard and soft skills effectively. Highly proactive manager with 6 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Shore LBK
07.2024 - 01.2025
  • Established a welcoming atmosphere to encourage repeat visits.
  • Enhanced staff performance with coaching and mentoring, building upon skills.
  • Resolved guest complaints with prompt, personalized service.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.

Restaurant Manager

Tommy Bahama Restaurant
09.2022 - 06.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.

Restaurant Manager

Grove LWR
09.2019 - 08.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • I quickly rose my way from entree level restaurant manager promoted up to bar manager. That experience gave me more on the job learning,
  • Eventually I was asked to go over to Groves mother restaurant, Pier 22 and see what I could do to help out all operations,

Server

Pier 22
11.2018 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Stow Monroe Falls High School
Stow, OH
05.2001

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization
  • Operations Management
  • Complaint resolution
  • Food Service Background
  • Staff Scheduling

Timeline

Restaurant Manager

Shore LBK
07.2024 - 01.2025

Restaurant Manager

Tommy Bahama Restaurant
09.2022 - 06.2024

Restaurant Manager

Grove LWR
09.2019 - 08.2022

Server

Pier 22
11.2018 - 09.2019

High School Diploma -

Stow Monroe Falls High School

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