Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager/Sales Director, Business Development
Summit Structures Of Oregon
10.2022 - Current
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
General Manager of Operations
Inspiro
01.2020 - 10.2022
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
General Manager
Pro Motors
01.2016 - 12.2020
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Finance Director
CDJR of Cottage Grove
03.2010 - 02.2015
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Assisted with recruiting, interviewing, and hiring new department employees.
Enhanced internal control systems and procedures to mitigate risk and support opportunities.
Introduced software tools and process improvements to mitigate loss and drive operational growth.
Education
High School Diploma -
Payette Christian Academy
Payette, ID
Bachelor in Business Management - Business Management
Cal Poly San Luis Obispo
San Luis Obispo, CA
Skills
Team building
Goal setting
Quality management
Verbal and written communication
Team training and development
Recruitment
Consistently meet goals
Effective leader
Time management
Certification
Certified Phone Specialist, Joe Verde
Certified Master Sales, Ford Motor Company
7th level Closer, Jeremy Miner
Timeline
General Manager/Sales Director, Business Development
Summit Structures Of Oregon
10.2022 - Current
General Manager of Operations
Inspiro
01.2020 - 10.2022
General Manager
Pro Motors
01.2016 - 12.2020
Finance Director
CDJR of Cottage Grove
03.2010 - 02.2015
High School Diploma -
Payette Christian Academy
Bachelor in Business Management - Business Management