Assistant Store Manager- Pro Services
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.