Summary
Overview
Work History
Education
Skills
Timeline
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Jason Gorman

Port Charlotte,FL

Summary

Accomplished professional with broad experience in hospitality and construction, notably serving as Lead Bartender at Bella Napoli Pizza. Proven ability in conflict resolution and upselling strategies, elevating customer satisfaction levels. Expert in team collaboration and training, dedicated to upholding cleanliness standards and ensuring health code compliance.

Overview

2026
2026
years of professional experience

Work History

Lead Bartender

Bella Napoli Pizza
06.2024 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.

Delivery Driver

Amazon
08.2023 - 06.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Front of House Manager

Twisted Fork Restaurant
08.2020 - 08.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.

Construction Worker

Abisso Remodeling
2014 - 2020
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

Education

Carlynton Jr/sr High
Roslyn Farms,PA
06.2007

Skills

  • Problem-solving
  • Heavy lifting
  • Attention to detail
  • Power tool operation
  • Team collaboration
  • Worksite safety
  • Equipment operation
  • Framing
  • Flooring installation
  • Materials loading
  • Carpentry
  • Staff management
  • Employee coaching
  • Cleanliness standards
  • Food service
  • Upselling strategies
  • Expert mixology
  • Workplace safety
  • Health codes compliance
  • Conflict resolution
  • Training and mentoring
  • Training and coaching
  • POS system operations
  • Restaurant operations
  • Complaint handling
  • Time tracking
  • Employee scheduling
  • Health and safety regulations
  • Staff supervision
  • Policy enforcement
  • Emergency procedures
  • Team oversight
  • Assignment delegation
  • Point of sale systems
  • Team leadership
  • Reliable and responsible
  • Collaboration and teamwork
  • Critical thinking
  • Relationship building
  • Employee supervision
  • Recruitment and hiring

Timeline

Lead Bartender

Bella Napoli Pizza
06.2024 - Current

Delivery Driver

Amazon
08.2023 - 06.2024

Front of House Manager

Twisted Fork Restaurant
08.2020 - 08.2023

Construction Worker

Abisso Remodeling
2014 - 2020

Carlynton Jr/sr High

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Jason Gorman