Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jason Goss

Westerville,OHIO

Summary

Energetic General Manager with a strong track record of leading teams to success and fostering professional growth. Proven expertise in implementing effective processes that drive performance and enhance operational efficiency. Skilled in maximizing sales and gross profit across variable and fixed operations while ensuring exceptional customer satisfaction and maintaining a stellar online reputation. Committed to cultivating a high-performance culture that prioritizes results and continuous improvement.

Overview

28
28
years of professional experience

Work History

Executive General Manager / Partner

Hendrick Automotive Group
08.2018 - 03.2025
  • Oversee operations for two rooftops (Chevrolet Buick GMC Cadillac), achieving 3,400+ vehicle sales annually and consistently surpassing financial targets while leading a team of 220 employees.
  • Increased total gross at Chevrolet from $12.3M to over $21M, Buick-GMC-Cadillac from $6.5M to over $12.3M.
  • Elevated fixed coverage to 80% at Chevrolet and 96% at Buick-GMC-Cadillac.
  • Achieved 72%+ ESC penetration, significantly optimizing F&I performance running $2700 back end gross PRU.
  • Collaborated with marketing teams to implement targeted marketing strategies, driving customer leads and boosting sales.
  • Led daily, weekly, and monthly progress meetings and coaching meetings.
  • Weekly meeting discipline with Hendrick’s executive leadership team, including the Chairman, President, and VP, to review performance and monthly progress.
  • Managed the acquisition of over 700 pre-owned units annually, maintaining strong relationships with vendors and ensuring quality inventory.
  • Worked closely with the controller to analyze financial trends, optimize P&L accuracy, reduce costs, and drive operational efficiency.
  • Initiated continuous process improvements increased sales volume, operational performance, and enhanced customer satisfaction.

Real Estate Agent

Coldwell Banker King Thompson
01.2017 - 07.2018
  • Managed property transactions and client relationships, ensuring smooth closings and cultivating a strong referral network that resulted in repeat business.
  • Developed targeted marketing strategies to generate leads and increase client engagement.

Owner & General Manager

Auto Direct
05.2008 - 12.2016
  • Founded and successfully ran an independent used car dealership, overseeing all sales, inventory, and customer service operations.
  • Managed monthly vehicle sales of 80-100 units, driving success through strategic marketing, customer-focused sales planning, and exceptional service.
  • Optimized inventory management, pricing strategies, and financing options to maximize profitability.
  • Built strong vendor relationships, ensuring a steady supply of quality vehicles.
  • Awarded OIADA Ohio Independent Dealer of the Year (2014) and nominated for NIADA National Independent Dealer of the Year.

General Manager

Car Source LLC
08.2005 - 05.2008

Managed all retail and fixed operations. Implemented sales process and grew a 32 unit per month operation to over 100 per month in less than 6 months. Car source was able to maintain high volume after I left by following the processes I implemented and is one of the largest independent lots in Ohio.

General Sales Manager

Jack Maxton Chevrolet
04.1997 - 08.2005

Education

High School -

Westerville North High School
Westerville, OH
06.1991

Skills

  • Automotive Sales Leadership
  • Financial Management & Budgeting
  • Strategic Marketing & Brand Positioning
  • Used Vehicle Acquisition & Pricing Optimization
  • Operational Efficiency & Cost Management
  • Dealership Operations Management
  • Revenue Growth & Profitability Optimization
  • Leadership & Employee Development
  • ERA Ignite, Reynolds and Reynolds, CDK, RouteOne, Elead, Max Digital, Vauto, Vin Solutions
  • Customer Relationship Management (CRM): Elead
  • Financial & Reporting Tools: Reynolds and Reynolds, ERA Ignite
  • Inventory Management: Max Digital, RouteOne
  • Microsoft Office Suite

Accomplishments

  • Continuously set new all-time records in sales, service, parts, and collision
  • Promoted numerous teammates to Sales, Finance, Sales Managers, Service Managers, Parts Managers and Service Advisors
  • Increased overall profitability in Fixed ops and increase gross profit by nearly 200% at two separate locations.
  • Achieved nearly $15M in net profit between two stores the all-time record for net in a year under my leadership.

Timeline

Executive General Manager / Partner

Hendrick Automotive Group
08.2018 - 03.2025

Real Estate Agent

Coldwell Banker King Thompson
01.2017 - 07.2018

Owner & General Manager

Auto Direct
05.2008 - 12.2016

General Manager

Car Source LLC
08.2005 - 05.2008

General Sales Manager

Jack Maxton Chevrolet
04.1997 - 08.2005

High School -

Westerville North High School
Jason Goss