Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jason Govind

Martinez,California

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

4
4
years of professional experience

Work History

Crew Member

Papa Murphy's
Martinez, California
03.2024 - 04.2024
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Front Desk Agent

Seabird Lodge
Martinez, California
08.2020 - 08.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.

Education

Some College (No Degree) - Mechanical Engineering

Alhambra High School
Alhambra, CA

Skills

  • Customer Engagement
  • Inventory Restocking
  • Beverage Preparation
  • Menu Memorization
  • Customer Service
  • Drive-Thru Operations
  • Food Preparation
  • Food Running
  • Safe Food Handling
  • Health Code Compliance
  • Order Management
  • Cash Handling
  • Cleaning
  • Safety
  • Taking Orders
  • Clear Communication
  • Time Management
  • Inventory Counts
  • Guest Relations
  • Front Office Support
  • Room assignments
  • Reservations
  • Safety and security procedures
  • Inventory Oversight
  • Listening Skills
  • Transaction Processing
  • Conflict Management
  • Fluent in english and spanish
  • Bookkeeping
  • Guest Services
  • Hospitality services

Languages

English
Professional

Timeline

Crew Member

Papa Murphy's
03.2024 - 04.2024

Front Desk Agent

Seabird Lodge
08.2020 - 08.2023

Some College (No Degree) - Mechanical Engineering

Alhambra High School
Jason Govind