Jason Graham
Crawfordsville,IN
Summary
Experienced equipment operator with 25+ years in excavation, grading, and utility work. Skilled in excavators, skid steers, backhoes, bulldozers, and cranes, with a strong focus on safety, equipment care, and jobsite efficiency. Results-driven civil utility superintendent and service manager with a strong background in crew coordination, field operations, and customer communication. Known for training employees, organizing daily work, and keeping projects moving safely and on schedule. Brings hands-on leadership, troubleshooting skills, and reliable follow-through. Dependable utility and construction professional with experience in wastewater collections, equipment operation, and industrial service management. Recognized for safe work practices, accurate logging, and quick troubleshooting of equipment issues. Focused on supporting productive crews and maintaining high field standards. Hardworking professional known for observing all safety protocols and procedures during shift. Committed to daily inspections of equipment and vehicles. Meets and exceeds productivity standards and quickly adapts to changes in work environment.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Equipment Operator/ Civil Utility Superintendent
Merritt Contracting
Lebanon , Indiana
01.2020 - Current
- Operated excavators and skid steers for hopper excavation and site prep work.
- Graded soil and trench areas to support utility and foundation installation.
- Operated backhoes, bulldozers, and cranes to efficiently transport earth and materials across job sites, ensuring smooth workflow.
- Conducted routine maintenance on equipment to ensure optimal performance and reliability, including greasing, oiling, engine service, and filter changes.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Followed safety procedures around utilities, traffic, and active construction crews.
- Communicated with foremen and crew members to coordinate equipment movements.
- Loaded and unloaded trucks with excavated material for transport to designated areas.
- Trained new employees in safe and efficient operation of heavy machinery, enhancing team competency and compliance with company guidelines.
- Participated actively in weekly safety meetings held by the site manager.
- Worked closely with surveyors, engineers and other personnel onsite during construction projects.
Service Manager
BBC Pump and Equipment
Indianapolis, Indiana
09.2017 - 01.2020
- Managed service operations for industrial pump and equipment repairs at BBC Pump and Equipment.
- Coordinated technician schedules, dispatches, and job priorities across field service requests.
- Reviewed pump diagnostics, service orders, and repair documentation for accuracy.
- Communicated with customers about equipment issues, repairs, and service timelines.
- Oversaw parts ordering, inventory control, and vendor coordination for service work.
- Trained service staff on pump systems, safety practices, and repair procedures.
- Resolved service complaints and supported customers with equipment maintenance needs.
- Maintained service records, warranties, and follow-up plans for pump equipment.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Wastewater Collections Operator II
Lebanon Utilities
Lebanon, Indiana
06.2015 - 09.2017
- Inspected pumps, valves, and meters across Lebanon Utilities facilities.
- Monitored utility equipment and adjusted controls for safe daily operation.
- Recorded operational readings and maintained accurate service logs.
- Responded to system alarms and performed routine troubleshooting.
- Completed preventive maintenance on utility machinery and support equipment.
- Followed safety procedures during field work and plant operations.
- Communicated service issues with team members and supervisors.
- Assisted with repairs, shutdowns, and startup procedures for utility systems.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Equipment Operator
Hopper Excavating
Jamestown, Indiana
06.1998 - 06.2015
- Communicated site needs with supervisors and coordinated daily work tasks.
- Operated excavators and skid steers for Hopper Excavating site preparation.
- Graded soil and trenches to support utility and foundation work.
- Loaded and hauled materials across active job sites for Hopper Excavating.
- Inspected equipment before shifts and reported mechanical concerns promptly.
Education
High School Diploma -
Western Boone
Thorntown, IN06-1998
Skills
- Heavy equipment operation
- Trench excavation
- Problem solving
- Site preparation
- GPS grade control
- Utility location
- Equipment inspections
- Regulatory compliance
- Construction quality standards
- Construction management
- Project management
- Crew coordination
- Team communication
- Employee training
- Daily logging
- Worksite safety
- Attention to detail
- Situational awareness
- Problem solving
- Equipment expertise
- Problem solving
Certification
- OSHA 30, Firefighter 1 & 2, hazmat operations and awareness, CPR, Wastewater collections operator II
Timeline
Equipment Operator/ Civil Utility Superintendent
Merritt Contracting
01.2020 - Current
Service Manager
BBC Pump and Equipment
09.2017 - 01.2020
Wastewater Collections Operator II
Lebanon Utilities
06.2015 - 09.2017
Equipment Operator
Hopper Excavating
06.1998 - 06.2015
High School Diploma -
Western Boone